Medical Assistant Medical Office Representative

About the Role

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Consistently demonstrates customer service expectations as outlined.
• Makes eye contact and smiles.
• Demonstrates active listening with a positive, can-do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting: "Thank you for choosing [clinic name], this is [your name]. How can I help you?"
• Uses scripted closing at every interaction: "Is there anything else I can do for you?" (over the phone and as patients leave the clinic).

Responsibilities

• Proactively prepare patient charts and ensure all information is up-to-date.
• Support the clinical team in daily operations.
• Engage with multiple patients daily, depending on physician availability.

Requirements

• High School Graduate or High School GED.
• Satisfactory completion of a formal Medical Assistant program or military training equivalent to an accredited Medical Assistant program.
• BLS certification from the American Heart Association.
• Preferred: Six (6) months of experience in an outpatient setting as a Medical Assistant and six (6) months of experience as a Medical Office Receptionist or equivalent high-volume customer service role, or six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health.
• Certified Medical Assistant (AAMA) preferred.

About the Workplace

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health—one of the largest health systems in the nation—with hospitals and care centers in California, Arizona, and Nevada. The foundation works hand-in-hand with physicians and providers to deliver comprehensive health care services. As it continues to grow, Dignity Health Medical Foundation invests in the latest technologies, top-tier physicians, and state-of-the-art medical facilities. The work environment is designed to foster purposeful, challenging, and stimulating experiences for staff.

Pay

$20.96 - $29.60 per hour.