Medical Assistant Medical Office Representative
About the Role
As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.
Customer service expectations include:
- Consistently making eye contact and smiling
- Demonstrating active listening with a positive, can-do attitude
- Being consistently respectful, concerned, and empathetic
- Using scripted greetings: "Thank you for choosing [facility name], this is [your name]. How can I help you?"
- Using scripted closings at every interaction: "Is there anything else I can do for you?" (over the phone and as patients leave the clinic)
Responsibilities
- Proactively prepare patient charts and ensure all information is up-to-date
- Support the clinical team in daily operations
- Interact with multiple patients daily
Requirements
- High School Graduate or High School GED
- Satisfactory completion of a formal Medical Assistant program or military training equivalent to an accredited Medical Assistant program
- BLS certification from the American Heart Association
Qualifications (Preferred)
- Six (6) months experience in an outpatient setting as a Medical Assistant
- Six (6) months experience in an outpatient setting as a Medical Office Receptionist or equivalent high-volume customer service experience in another industry
- 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health
- Certified Medical Assistant (AAMA)
About the Workplace
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health—one of the largest health systems in the nation—with hospitals and care centers in California, Arizona, and Nevada. The foundation works hand-in-hand with physicians and providers to deliver comprehensive health care services. We invest in the latest technologies, finest physicians, and state-of-the-art medical facilities. Our goal is to create purposeful work settings where staff can provide excellent care while advancing in knowledge and experience through challenging assignments and stimulating relationships.
Pay
$20.96 - $29.60 per hour