Medical Assistant - Full-Time - AVALA/ORTHO - APN - RO44

Essential Duties and Responsibilities

• Escorts patients to exam rooms and interviews patients.
• Measures vital signs and enters all medical documentation into the EMR system.
• Prepares treatment rooms for patient examinations and assists physicians during exams.
• Aids physicians with patient care, medication refills, and ordering diagnostic tests.
• Collaborates with healthcare organizations and facilities to ensure continuity of patient care.
• Answers the phone using proper etiquette, returning all patient calls and messages.
• Operates computer software and office equipment.
• Performs other duties as needed to assist coworkers, such as scheduling/appointment management, patient check-in/check-out, answering phones, etc.

Core Competencies

• Action Orientation: Targets and achieves results, overcomes obstacles, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.
• Communications: Communicates well both verbally and in writing, listens carefully, presents ideas clearly, and understands relevant detail in presented information.
• Creativity/Innovation: Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.
• Critical Judgment: Possesses the ability to define issues and focus on achieving workable solutions, consistently performs with reliability.
• Customer Orientation: Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.
• Interpersonal Skills: Effectively and productively engages with others, establishes trust, credibility, and confidence with others.
• Leadership: Motivates, empowers, inspires, collaborates with, and encourages others, focuses team members on common goals.
• Teamwork: Knows when and how to attract, develop, reward, and utilize teams to optimize results, acts to build trust, inspires enthusiasm, encourages others, helps resolve conflicts and develops consensus in creating high-performance teams.

Professional Requirements

• Maintains dress code standards and adheres to dress code policy.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review, department in-services, staff meetings, and/or reviews all monthly staff meeting minutes per HealthStream.
• Represents the organization in a positive and professional manner.
• Participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Shares knowledge and/or directs others to sources if information appropriate to given situation, utilizes journals, books, etc. to learn and/or improve new techniques and equipment.
• Assists other staff members in performing any duty that enhances the delivery of patient care.

Regulatory Requirements

• High school graduate or equivalent.
• Current BLS certification.
• Minimum of six (6) months to one (1) year of related work experience.

Skills

• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.

Physical Demands

• Regularly talks and hears.
• Frequent lifting or moving of items weighing up to 50 pounds.
• Very active position requiring repetitive motions, standing, walking, bending, kneeling, and stooping all day.