Patient Access Representative - Full-Time - APN AVALA Ortho - RO52

Essential Duties And Responsibilities

• Handles heavy phone volumes, transfers calls as needed, and answers calls in a timely manner.
• Verifies and ensures accuracy of patient demographic information, insurance cards, consents, and admission documents.
• Explains required forms to patients, obtains necessary signatures, and verifies insurance information.
• Contacts patients to confirm demographic and insurance information and collect estimated balances.
• Assists with chart preparation and forwards charts to ENDO and/or other nursing personnel.
• Uses CPSI Patient Accounting features and functions, notifies staff of issues, and balances daily receipts.
• Acts as backup to concierge and performs other duties as assigned.

Core Competencies

• Targets and achieves results, overcomes obstacles, establishes standards, and follows through on actions.
• Communicates well both verbally and in writing, listens carefully, and presents ideas clearly.
• Generates novel ideas, develops or improves systems, and encourages innovation.
• Possesses the ability to define issues and focus on achieving workable solutions.
• Listens to customers, builds customer confidence, increases satisfaction, and responds to needs.
• Engages with others, establishes trust, and encourages enthusiasm.
• Motivates, empowers, inspires, and collaborates with team members.
• Builds consensus when appropriate and focuses on common goals.
• Knows when and how to attract, develop, reward, and utilize teams to optimize results.
• Acts to build trust, inspire enthusiasm, encourage others, and resolve conflicts.
• Participates in performance improvement and CQI activities, complies with ethical business practices, and promotes professional growth.
• Learns and improves new techniques and equipment using journals, books, etc.

Physical Demands

• Regularly talks and hears.
• Very active, requires repetitive motions, standing, walking, bending, kneeling, and stooping all day.
• Frequently lifts or moves items weighing up to 20 pounds.