Medical Assistant - Full-Time 5AM -1:30PM - WEEKDAYS ONLY, NO HOLIDAYS, NO WEEKENDS - AVALA Hospital - Admit - RH452

Essential Duties and Responsibilities

• Escorts patients to exam rooms and measures vital signs.
• Prepares rooms for surgical patients.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Returns all patient calls and messages, and provides feedback and answers.
• Operates computer software and office equipment.
• Performs other duties as needed to assist coworkers, which may include answering phones, call lights, etc.
• Provides basic care to patients within the medical assistant’s scope of practice, including actions that meet psychosocial and physical needs to the standard of care to optimize patient safety.
• Communicates with patients and their families, treating them with respect and dignity.
• Aids in the admission, transfer, and discharge of patients.
• Communicates and documents observations of patient behavior, complaints, or physical symptoms to RNs.
• Explain care to patients and family members and give verbal reassurances consistently.
• Consults other departments as necessary to provide an interdisciplinary approach to patient care, maintaining a good working relationship within the department and with other departments.
• Assists with procedures and performs services requiring technical and manual skills under the direction of an RN.
• Responds to patient emergencies or physically distressful situations.
• Manages and operates equipment safely and correctly.
• Demonstrates knowledge of disease entities.
• Changes bed linens or makes beds, cleans and sanitizes patient rooms, bathrooms, examination rooms, or other patient areas.
• Enters and updates electronic charting of height, weight, and vital signs of patients, meeting current documentation standards and policies.
• Performs tasks such as blood glucose testing using the FS glucose machine, removing IV Jelco, and removing Foley catheters, according to policy and procedures.
• Assists with turning or repositioning patients and provides physical support to assist with daily living activities.
• Collects specimens such as urine, feces, or sputum.
• Answers patient call signals, signal lights, bell, intercom, and telephone in a timely and polite manner to determine patients' needs.
• Communicates ideas for improvement to the unit manager/charge nurse.
• Assists with the use of electronic patient tracking boards.
• Assists the Charge nurse with patient/bed management.

Core Competencies

• Action Orientation
• Communications
• Creativity/Innovation
• Critical Judgment
• Customer Orientation
• Interpersonal Skills
• Leadership
• Teamwork

Professional Requirements

• Maintains dress code standards and adheres to dress code policy.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review, department in-services, staff meetings, and/or reviews all monthly staff meeting minutes per HealthStream.
• Represents the organization in a positive and professional manner.
• Participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Shares knowledge and/or directs others to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment.
• Assists other staff members in performing any duty that enhances the delivery of patient care.
• Adheres to regulatory requirements within 90 days of hire or signing the job description.

Advanced Orthopedic and Spine Certification Requirements

• Eight (4) hours of education specific to the Program scope, initially, and at least annually thereafter.
• Possess adaptability to processes as related to up-to-date best practices, collaboration between departments, compliance with protocols/processes, communication, cooperation, and exceptional customer service.

Regulatory Requirements

• High school graduate or equivalent.
• Current BLS certification.
• Current Medical Assistant Certification.
• Minimum of six (6) months to one (1) year of related work experience.

Skills

• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.