Pre-Op Assistant - Full-Time - AVALA Hospital - RH426

About the Role

This position maintains the Pre-Op department schedule and charts for all pain, eye, and surgical patients by communicating with patients, nurses, and physician offices.

Responsibilities

• Meets communication needs of patients and treats patients and their family with respect and dignity.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Communicates appropriately and clearly to team leader, co-workers, and physicians.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Answers questions within scope of practice.
• Responds to patients, prospective patients, and visitor's inquiries in a courteous manner.
• Consults other departments as appropriate to provide an interdisciplinary approach to the patient's needs.
• Maintains a good working relationship within the department as well as with other departments by interacting professionally with co-workers and other healthcare providers.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Demonstrates knowledge of disease entities and medical terminology.
• Communicates ideas for improvement to the unit manager/charge nurse.
• Schedules and coordinates pre-op and radiology appointments.
• Protects patient confidentiality by ensuring protected health information is secured and not left in plain sight.
• Prepares patient charts prior to pre-op visits; completes surgical charts with required consents, orders, and diagnostic testing results prior to the day of surgery.
• Operates computer software and office equipment.
• Creates both electronic and paper forms of health records.
• Obtains health records or test results from other healthcare providers to complete charts.
• Keeps pre-op office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

Core Competencies

• Action Orientation: Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards, creates a results-oriented environment, and follows through on actions.
• Communications: Communicates well both verbally and in writing, conveys and shares information effectively, listens carefully, and presents ideas clearly.
• Creativity/Innovation: Generates novel ideas, improves systems, challenges the status quo, takes risks, and encourages innovation.
• Critical Judgment: Defines issues and focuses on workable solutions, consistently does the right thing with reliability.
• Customer Orientation: Listens to customers, builds confidence, increases satisfaction, ensures commitments are met, and responds to needs.
• Interpersonal Skills: Engages effectively with others, establishes trust, credibility, and confidence.
• Leadership: Motivates, empowers, inspires, collaborates, encourages, builds consensus, and focuses teams on common goals.
• Teamwork: Attracts, develops, rewards, and utilizes teams, builds trust, resolves conflicts, and creates high-performance teams.

Requirements

• Meets dress code standards and adheres to dress code policy.
• Completes annual education requirements.
• Maintains regulatory requirements and patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review, department in-services, staff meetings, and/or reviews all monthly staff meeting minutes.
• Represents the organization in a positive and professional manner.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Assists other staff members in performing duties that enhance patient care delivery.

Advanced Orthopedic and Spine Certification Requirements

• At least one (1) hour of education specific to the Program scope, initially and annually thereafter.
• Staff must demonstrate adaptability to processes related to best practices, collaboration, compliance, communication, cooperation, and exceptional customer service.
• Within 90 days of hire or signing the job description, must complete:
  • Orientation of Advanced Orthopedic and Spine Certification.
  • Program education requirements.
  • Department-specific competencies.

Qualifications

• High school graduate or equivalent.
• Minimum of six (6) months to one (1) year of related work experience.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk and hear.
• Very active position requiring repetitive motions, standing, walking, bending, kneeling, and stooping throughout the day.
• Must frequently lift or move items weighing up to 50 pounds.