Medical Assistant Erie Summit PA

About the role

UPMC, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, operate urgent care centers across Pennsylvania and West Virginia. At UPMC–GoHealth Urgent Care we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.

Pay

• Hourly rate: $19.00 – $24.94 based on years of experience
• $2,000 sign-on bonus for full-time roles
• Monthly incentive pay based on performance metrics

Benefits

• Medical, dental, vision and more
• 401(k) with company match
• Generous PTO: starting at 208 hours annually

Training & development

Hands-on training with classroom and shadowing days alongside peers. Onsite managers support ongoing growth and development.

Responsibilities

• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned centers
• Coordinate provider referrals to assigned specialists
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination: conduct interviews to verify patient information, record medical history, confirm purpose of visit
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to the provider as needed
• Conduct point-of-care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to providers
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have needed medical supplies
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
• Maintain medical records and scan charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception area is well maintained
• Conduct courtesy callbacks for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• All other duties as assigned

Qualifications

Required: High School Diploma or equivalent AND 1+ years of working experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting OR one of the following MA certifications at the time of hire (or must obtain within 12 months of hire if you have worked 1+ years as a Medical Assistant):

• CCMA – Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA – Certified Health Professionals (verified through CHP, Certified Health Professionals)
• CMA – Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants)
• CMA – AAH American Allied Health
• RMA – Registered Medical Assistant (verified through AMT, American Medical Technologists)
• NCMA – National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Medical Assistant (verified through NAHP, National Association for Health Professionals)
• ARMA – American Registry of Medical Assistants

OR one of the following:

• Graduate of an Accredited School of Nursing, LPN or LVN at the time of hire (verified through state license)
• EMT – Emergency Medical Technician (verified through state certification and/or the National Registry of Emergency Medical Technicians)
• Paramedic (verified through state certification and/or the National Registry of Emergency Medical Technicians)

Licenses & certifications

• CPOE certification required within 2 weeks of hire if MA certification is not obtained at hire
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Skills

• Basic Medical Assistant duties
• Ability to type quickly; basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect, and sensitivity to cultural/social differences