Medical Assistant Coordinator

About the role

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. This position is a seasoned Medical Assistant who is responsible for organizing, planning, and coordinating the daily activities relating to patient flow through the clinic and throughout the continuum of care. The position will ensure optimal, efficient flow of patients ensuring high quality of service and efficiency. This position will serve as a principal EpicCare super user and will be responsible for leading the clinical staff by providing mentorship and training. This position may also be responsible for performing specialized skills as required by area of assignment. This position provides direct patient care and may be required to access and administer medications within their scope of practice and according to state law. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Performs all clinical functions of the Medical Assistant I, II and III.
• Performs as the principal EpicCare super-user which includes providing support and training for staff and providers and attending ongoing training and updates as available.
• Facilitates improvement projects within the clinic annually in coordination with the clinic care team.
• Advocates for efficient clinic work flow which may include patient or visit flow coordination, daily schedule review, huddle lead, or pre-visit planning.
• Serves as a primary preceptor for new staff.
• Provides ongoing support and mentoring for all clinical staff.
• May coordinate care for specific patient populations.
• May participate in documenting compliance audits as designated.
• May coordinate referrals and obtain pre-authorization from insurance companies for procedures and treatments.
• May complete patient registration, assists patient with co-pays and account balances, and reconcile daily cash reports.
• May perform other administrative duties, projects, and committee assignments as assigned.

Knowledge / Skills / Abilities

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
• Demonstrated leadership skills including critical thinking, problem solving, and decision making.
• Ability to act as the chief role model for clinical staff exhibiting behavior qualities as defined in the PROMISE standards with passion and positivity.
• Ability to prioritize patient flow and the needs of the clinic.
• Demonstrated human relations and effective communication