Medical Assistant/Clinical Service Specialist, Per Diem - Staten Island, NY

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Staten Island, NY location. In this role, you will provide essential support to our medical team, patients, and infusion center, delivering safe and compassionate care in accordance with all guidelines and regulations.

About the Role

This position requires a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. You will occasionally work alone to support administrative functions, intake medical deliveries, and cover other clinics as needed.

Responsibilities

• Perform a variety of patient care activities, ensuring quality care in accordance with standards of practice.
• Room clinic patients (in person or virtually) and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to ensure continuity of care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls, and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team in obtaining prior authorizations for prescribed treatments and document accordingly.
• Triage patient phone calls and messages, documenting them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock exam rooms.
• Assist in obtaining records required for patient charts.
• Demonstrate effective communication skills, reporting patient issues as needed.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records in compliance with HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent (required).
• Medical Assistant Certification (preferred).
• CPR/BLS certification (required prior to start date).
• 1 year of experience working within a clinical environment (required).
• 1 year in an administrative, patient-facing, or customer service role (required).
• Phlebotomy and lab processing skills (preferred).

Skills

• Self-motivated with the ability to work independently.
• Outstanding communication and interpersonal skills, with the ability to interact professionally with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Work Environment & Physical Demands

The role involves exposure to moving mechanical parts (medical equipment), fumes, airborne particles, and toxic or caustic chemicals. The noise level is usually moderate. Specific vision abilities required include close vision, color differentiation, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Frequently required to stand, walk, talk, hear, and smell.
• Requires excellent visual acuity and manual dexterity.
• Frequently use hands to finger, handle, or feel, and reach with hands and arms.
• Frequently required to sit, stoop, kneel, bend, crouch, or crawl.
• May require the use of safety equipment and PPE, including face shields, goggles, non-slip shoes, gloves, masks, and other protective garments.

Pay

$24.00 - $27.00/hour

Schedule

Per Diem position with a schedule of days as needed, 8:00 AM - 6:00 PM. Must be available to travel to other clinics for coverage, with mileage reimbursement from the home clinic to coverage sites.

Benefits

• 401K with a match up to 4%.

About Us

Vivo Infusion is a national company with locations in 15 states, focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Our highly trained medical professionals deliver personalized care and advanced therapeutics. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, demonstrating our commitment to quality and safety.