Medical Assistant/Clinical Service Specialist, Full Time - Staten Island, NY

About the role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at Staten Island. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center.

Responsibilities

• Welcomes patients, updates patient charts, and communicates pertinent patient data to providers and nurses.
• Supports administrative tasks such as scheduling, managing phone calls, and processing payments.
• Oversees and ensures efficient turnover of exam rooms.
• Aids in exam rooms by assisting providers and collecting, preparing, and submitting lab specimens.
• Triage patient phone calls and messages, documents them appropriately, and orders supplies.
• Manages incoming mail and deliveries.
• Handles and stores hazardous materials properly.
• Maintains confidentiality of all company and patient records.
• Communicates schedule changes to the team and assists with rescheduling patients.

Qualifications

• High school graduate or equivalent.
• Medical Assistant Certification preferred.
• CPR/BLS required prior to start date.
• One year of experience working within a clinical environment.
• One year in an administrative, patient-facing, or customer service role.
• Phlebotomy and lab processing skills preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills.
• Computer skills for electronic recordkeeping.
• Effective communication skills, reporting patient issues as needed.
• Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• Paid Time Off (PTO): Accrual 3+ weeks
• PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short and long-term disability (Employer-provided)
• Life Insurance (Employer-provided)