Medical Assistant - Care Team Coordinator

Responsibilities

• Build and maintain ongoing relationships with an assigned panel of CCM patients
• Conduct monthly patient outreach and care coordination activities
• Document patient interactions accurately and timely in accordance with CCM requirements
• Monitor patient needs, care plan updates, and follow-up items
• Address patient questions and concerns with professionalism and compassion
• Career with providers and internal team members to support continuity of care
• Ensure all documentation meets regulatory and billing compliance standards
• Support patient retention and engagement efforts within the CCM program
• Maintain confidentiality and comply with HIPAA requirements

Qualifications

• Medical Assistant certification or equivalent healthcare experience required
• Strong communication and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to work independently while managing a patient caseload
• Comfortable with technology and electronic documentation systems
• Experience in Chronic Care Management (CCM), care coordination, case management, primary care, or population health is highly desirable
• Passion for helping patients improve their health outcomes through ongoing engagement and support

Schedule

• Full-Time
• Monday–Friday
• Remote / Work-from-Home

Benefits

• Health Insurance (60% employer-paid employee coverage)
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Paid Holidays
• Professional and supportive team environment
• Opportunities for growth within a rapidly expanding healthcare organization

Compensation

• Compensation: Production-based with guaranteed minimum pay of $15.00 - $17.00/hour
• Additional earnings through monthly productivity incentives
• A Care Team Coordinator managing a full patient panel may earn significantly more than the guaranteed minimum through productivity-based compensation
• Additional earning opportunities may be available based on healthcare experience, CCM experience, and overall performance

About Pro Care Innovations

Pro Care Innovations partners with healthcare providers to improve patient outcomes through Chronic Care Management and other value-based care programs. Our team is dedicated to delivering compassionate, patient-centered support while helping providers enhance continuity of care and patient engagement.