Medical Care Coordinator (Medical Assistant)

The Multi-site Dermatology Group is seeking a part-time Medical Assistant to join their Patient Care Team based in Portsmouth, NH, as a remote/hybrid Medical Care Coordinator. The position is available in employment hubs across Ohio, New Hampshire, Florida, North Carolina, Indiana, and Maine.

Responsibilities

• Answer all back office incoming calls and voicemails for practices as needed
• Understand provider preferences, scheduling instructions, and complete registration and scheduling in accordance with established procedures
• Confirm, cancel, and reschedule appointments
• Absorb and relay marketing efforts, promotions, and campaigns, supporting these efforts through patient interactions
• Review pathology and lab results with patients per provider's instructions
• Schedule office appointments and surgical procedure appointments as necessary, and urgent visits as appropriate
• Phone prescriptions and refills to pharmacies according to provider's instructions, including initiation and management of prior authorizations as directed
• Demonstrate effective call handling, including de-escalating patients. Appropriately identifies and escalates priority situations including patients experiencing adverse reactions
• Consistently operate within and is measured on ability to build rapport, actively listen, follow up and manage patient correspondence, internal and external communication, service and support, critical thinking, planning, and problem solving
• Consistently achieve the expected goals including but not limited to completion of assigned daily activities, schedule adherence, appointment conversions, product knowledge, quality, and compliance
• Work as a collaborative team member within a distributed organization demonstrated by communicating effectively with leaders, providers, practice staff and co-workers. Participate in team/staff meetings and maintain a positive attitude
• Demonstrate in-depth knowledge of all departments at Optima
• Follow all HIPAA guidelines and complies with annual training and understands and operates within the associated scope of practice of a Medical Assistant as outlined by company and state applicable guidelines
• Demonstrate our values in interactions, empathy, and sensitivity towards patient/family rights
• Comply with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
• Demonstrate strong interpersonal skills, excellent written and verbal communication, and adhere to documentation expectations
• Maintain compliance with attendance and punctuality requirements and policies outlined in the employee handbook
• Other duties as assigned

Qualifications

• High School Diploma/GED required. Some college preferred
• Certified, Registered, or licensed Medical Assistant with a combination of education and experience
• Maintains Medical Assistant Certification with required CEUs
• 2 years’ experience in a medical office practice required
• Experience with ModMed (EMA) or similar EMR preferred
• Excellent time management skills and ability to adjust priorities
• Knowledge of sales/sales experience preferred
• Prior dermatology/medical aesthetics experience preferred
• A minimum of two years’ customer service/patient support experience and genuine interest in people required
• Strong computer skills, proficient in Microsoft Office programs

Benefits

• Generous health, dental, vision, disability, and life insurance