Medical Assistant / Care Coordinator (Remote / Telehealth Concierge)

Role Overview & Key Outcomes

This is a fully remote, full-time role.

Role Overview & Key Outcomes

• Timely onboarding of new patients into the care journey
• High patient satisfaction (responsiveness, clarity, empathy)
• Efficient utilization of physician time (low no-show, prepared patients)
• Llean, closed-loop communication (no unresolved patient questions or handoffs)

What You’ll Do / Core Responsibilities

Patient Intake & Onboarding

• Conduct a high volume of telehealth intake appointments (phone/video) to assess patient goals, complete clinical screenings, and explain service offerings and coverage.

Care Coordination & Administrative Support

• Manage the full telehealth scheduling lifecycle, providing technical and logistical support.
• Oversee lab orders, prescription logistics, and accurate EHR profile maintenance.

Care Plan Engagement & Coaching

• Review provider clinical notes to ensure patients understand and can access their personalized care plans.
• Conduct strategic outreach (calls, texts, emails) to drive care initiation, track behavioral goals, and help patients navigate setbacks or motivational barriers.

Issue Resolution & Advocacy

• Serve as the primary problem solver for patient barriers (including technical glitches, insurance questions, and care hesitancy).
• Escalate issues as needed to ensure zero gaps in communication.

Cross-Functional Collaboration

• Partner with clinical teams, provider operations, patient support, and product departments to optimize patient flow and elevate the overall care experience.

Continuous Improvement

• Participate in process improvement initiatives and cross-functional feedback loops to refine and enhance the care delivery model.

What We’re Looking For / Qualifications

Required Qualifications

• Current and valid National Medical Assistant Certification (CCMA, CMA, RMA, or NCMA) required.
• 3+ years in direct patient care, care coordination, digital health, or an allied health/human services field.
• Exceptional verbal and written communication skills, with a proven ability to build trust and convey empathy.
• Track record of meeting or exceeding measurable KPIs (e.g., patient engagement, satisfaction, conversion, and retention).
• Able to manage a high volume of patient interactions efficiently without sacrificing quality or attention to detail.
• A solution-oriented mindset with the agility to navigate a fast-paced, evolving healthcare environment.
• Proficiency with EHR/CRM platforms, scheduling systems, telehealth software, and remote collaboration tools.

Preferred Qualifications

• Experience in a role that had direct daily interactions with older adults.
• Familiarity with insurance / health plan benefit structures, prior authorizations, billing terminology.
• Bilingual or multilingual (e.g., Spanish fluency).

Compensation

We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $50-60k annually. The exact salary will depend on the amount of relevant and transferable experience you bring to the role.

You will also receive meaningful equity in the form of a stock option grant.

• Comprehensive health, dental, and vision insurance
• 12 weeks of paid parental leave after 1 year with Bold (6 weeks otherwise)
• Company-sponsored life insurance
• Unlimited PTO
• 401(K) after 6 months of employment
• Monthly fitness stipend
• One-time stipend for home office setup