Patient Care Coordinator - Medical Assistant- Hybrid/Remote

Job Summary

The Medical Assistant- Patient Care Coordinator at Catalyst Physician Group will handle inbound and outbound communications for our offices. These calls involve a wide range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination.

Role And Responsibilities

• Communicate via phone, online chats, emails, and faxes with patients in a professional manner
• Use pre-defined clinical protocols to obtain and document required clinical information
• Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
• Demonstrate the ability to multitask so that priority items are completed on time each day
• Appropriately escalate issues outside of existing protocols to meet the needs of the patient
• Update medical history based on the information provided by the patient
• Schedule appointments and query clinical information from the EMR (e-Clinical Works)
• Maintain performance and service level criteria
• Work well with a diverse group of professionals in a team environment

Minimum Qualifications And Requirements

• Active Medical Assistant certification (CMA, RMA, or equivalent)
• Experience with medical EMR systems
• Knowledge of and adherence to OSHA and HIPAA rules and regulations
• Strong interpersonal and communication skills to interact effectively with patients and team members

Preferred Experience

• Previous experience in a Primary Care office setting
• Athena EMR experience

Competitive Benefit Package

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs