Care Concierge - Medical Assistant

Patient Support

• Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs
• Address patient and durable power of attorney (DPOA) inquiries via telephone
• Respond to patient or caregiver messages received via the Curana Patient Portal
• Absorb patients with scheduling follow-up appointments with Curana Providers or specialists

Provider Support

• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records
• Cook documents needed for review or signature by a provider
• Facilitate provider orders and escalate findings
• Support Provider scheduling
• Assists with prior authorizations
• Obtain patient records and diagnostic test results
• Organizing telehealth consultations

Communication Support

• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• 1+ years of experience working in a medical office, community engagement, or other related fields
• Ability to interpret medical records, lab results, and appointment notes
• Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member
• Willingness to travel to local Senior Living Communities
• Proficient computer skills and exhibits knowledge in using various Microsoft Office applications
• Excellent organizational and time management skills with the ability to prioritize tasks

Travel Requirements

• On-site at assigned Senior Living Communities 4 business days out of the work week
• May require travel to multiple local Senior Living Communities
• This role requires travel to and from one or more assigned facilities

About the Role

As a key role in Curana’s Interdisciplinary Care Team, the Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team.