Care Concierge - Medical Assistant

Patient Support

• Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs.
• Address patient and durable power of attorney (DPOA) inquiries via telephone.
• Respond to patient or caregiver messages received via the Curana Patient Portal.
• Affiliate patients with scheduling follow-up appointments with Curana Providers or specialists.

Provider Support

• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
• Cover documents needed for review or signature by a provider.
• Facilitate provider orders and escalate findings.
• Support Provider scheduling.
• Absorb prior authorizations.
• Obtain patient records and diagnostic test results.
• Organize telehealth consultations.

Communication Support

• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 1+ years of experience working in a medical office, community engagement, or other related fields.
• Ability to interpret medical records, lab results, and appointment notes.
• Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member.
• Willingness to travel to local Senior Living Communities.
• Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
• Excellent organizational and time management skills with the ability to prioritize tasks.

Preferred Qualifications

• Experience working with chronic care management (CCM) or other care management programs.

Travel Requirements

• On-site at assigned Senior Living Communities 4 business days out of the work week.
• Might require travel to multiple local Senior Living Communities.
• This role requires travel to and from one or more assigned facilities.
• If required, Curana may in future determine that a valid driver’s license, current auto insurance, and an acceptable driving record are required.

About the Role

The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team.

Benefits

We are proud to offer competitive compensation and benefits packages including:

• Comprehensive health insurance
• Retirement savings plan
• Flexible work schedule
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Work schedule is flexible and can vary based on the needs of the facility and the individual’s availability.

Summary

For more information about our company, visit CuranaHealth.com. The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team Essential Duties & Responsibilities Patient Support Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programsAddress patient and durable power of attorney (DPOA) inquiries via telephone.Respond to patient or caregiver messages received via the Curana Patient Portal.Assist patients with scheduling follow-up appointments with Curana Providers or specialists. Provider Support Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.Coordinate documents needed for review or signature by a provider.Facilitate provider orders and escalate findings.Support Provider scheduling.Assists with prior authorizations.Obtain patient records and diagnostic test results.Organizing telehealth consultations. Communication Support Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.Other duties as assigned Qualifications Required Education and Experience High School Diploma or equivalent1+ years of experience working in a medical office, community engagement, or other related fields. Required Skills Ability to interpret medical records, lab results, and appointment notes.Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member.Willingness to travel to local Senior Living Communities.Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.Excellent organizational and time management skills with the ability to prioritize tasks. Preferred Education And Experience Experience working with chronic care management (CCM) or other care management programs. Travel Requirements On-site at assigned Senior Living Communities 4 business days out of the work week.May require travel to multiple local Senior Living Communities. This role requires travel to and from one or more assigned facilities. Depending on the amount of travel required, Curana may in future determine that a valid driver’s license, current auto insurance, and an acceptable driving record are required. If so, you will be provided with thirty (30) days notice of this requirement. From that time forward, please be advised that Periodic motor vehicle (MVR) checks may be conducted as a condition of, and/or for, continued employment. We’re thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.