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Jobs · Healthcare · Minnesota

Care Concierge - Medical Assistant

Curana Health · Minneapolis, MN · 4 mo ago
Healthcare$20/hrFull-time

About the role

The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team.

Essential Duties & Responsibilities

  • Patient Support:
    • Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs
    • Address patient and durable power of attorney (DPOA) inquiries via telephone
    • Respond to patient or caregiver messages received via the Curana Patient Portal
    • Absorb and address patient concerns
    • Absorb and address patient complaints
    • Absorb and address patient feedback
    • Absorb and address patient suggestions
    • Absorb and address patient requests
    • Absorb and address patient needs
    • Absorb and address patient preferences
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