Medical Administrative Assistant

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials.
• Coordinates appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel.
• Manages calendars; prepares documents and presentation materials; processes invoices and reimbursements.
• Composes and/or transcribes correspondence/documents; supports departmental projects/activities.
• Creates and maintains web sites, web pages, databases, spreadsheets, and social media accounts.
• Answers telephones and provides related follow-through.
• Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team; serves as a direct contact and resource to the patient.
• Exhibits initiative, proficiency, and adaptability to optimize the time of those supported.
• Demonstrates strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism.
• Ensures accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.
• Experience with coordination of travel and expense management.

Qualifications

• High school diploma or G.E.D. with a minimum of two years’ experience in an administrative support role, or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc.
• Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background.
• Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
• Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through.
• Proficient application of English grammar, punctuation, and sentence structure.
• Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously.
• Prefer work-related experience within the last ten years.

This vacancy is not eligible for sponsorship; Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic does not participate in the F-1 STEM OPT extension program.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$21.55 - $30.22/hour

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: 7-4 or 8-5 rotating

This is a hybrid position and must be located within 100 miles of the Mayo Clinic La Crosse, WI campus for onsite expectations approximately 2 days per week.