Medical Administrative Assistant

About the role

Illinois Bone & Joint Institute, LLC is seeking a full-time individual to support our orthopedic surgeon, who is fellowship-trained in foot and ankle care. This position involves rotating across four office locations: Westmont, Joliet, Downers Grove, and New Lennox.

Responsibilities

• Patient Examination/Treatment
• Auxiliary in ensuring the adequacy of exam rooms and equitable distribution of staff unit assignments.
• Escorts patients to exam/treatment rooms on a timely basis.
• Prepares patients for appropriate examination, triaging, as necessary, for radiologic studies.
• Auxiliary in the patient examination process.
• Evaluates need for wound care, if any, and ensures adequate provision of care and patient education.
• Prepares splint/cast applications and removals.
• Instructs/educates patients regarding medication side effects.
• Prepares injectable medications and equipment needed for aspirations.
• Collaborates with the patient intermediary/liaison for resolution of patient problems.
• Physician Liaison Activities
• Responds to incoming phone calls and determines best method for resolution of caller’s needs.
• Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physician.
• Completes chart notes, as appropriate.
• Auxiliary in securing missing diagnostic codes/information on charge tickets.
• Surgical Patient Activities
• Coordinates cardiac and medical clearance for patients prior to surgery.
• Completes appropriate forms for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals.
• Schedules appropriate pre-op and post-op visits.
• Secures pre-certification for surgery.
• Maintains and updates physician calendar regarding surgery.
• Helps patients secure appointments with appropriate physicians if pre-op labs/EKG fail.
• Contacts equipment representative or surgical equipment, as necessary.
• Correspondence (Written/Faxed/Verbal)
• Sends prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested.
• Opens and distributes physician’s/department mail.
• Completes “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
• Prepares physician on call schedules and coordinates physician schedule changes.
• Secures appropriate releases and copies medical information for patient pick-up.
• Maintains an orderly file on physician credentials and CME credits.
• Support Activities
• Ensures that the following data has been secured: medical chart; x-rays; MRI/dexa scan results; reports from outside sources (e.g., lab results, x-rays/reports; etc.).
• Orders physician lunches and other miscellaneous items.
• Secures insurance pre-certification as requested (i.e. MRI’s, PT, Synvisc, injections, surgery, etc.).
• Handles payments received for depositions, record subpoenas, etc.
• Operational
• Participates in learning new systems, as required.
• Performs, as an informational contact for patient and family as follows:
• Notifies patients of delays.
• Directs/seeks information on behalf of patients in order to increase their knowledge base.
• Responds appropriately to inquiries or complaints.
• Maintains professional image of organization by way of professional dress and presentation.
• Prepares Clinical Data
• Auxiliary in the preparation of charts in a timely manner by attaching and filling out all necessary paperwork.
• Miscellaneous
• Participates in OSHA, JCAHO, CQI related activities, new employee orientation and in committees related to operation improvements.

Requirements

• Minimum of Associates Degree (4 year degree preferred) and/or three to four years progressive experience in a health care setting.
• CPR certified.
• Knowledge of medical terminology.
• Working knowledge of computers and computer software programs.
• Excellent verbal and written communication skills.
• Knowledge of insurance benefit plans helpful.
• Good organizational and technical skills.
• Excellent people skills.
• Epic experience preferred.

Benefits

• Medical, dental, vision, life and AD&D insurance.
• Long and short term disability.
• 401k program with company match and profit sharing.
• Wellness program.
• Health savings accounts.
• Flexible savings accounts.
• ID protection plan and accident, critical illness and hospital benefits.

Pay

$22-$25/hour based on education & experience.