Medical Administrative Assistant

About the role

Connecticut Orthopaedics has been named the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. We are the largest private Orthopaedic practice in New England, serving patients in the Greater New Haven and Fairfield County communities for 60 years. We are searching for an enthusiastic Medical Administrative Assistant to join our exceptional care team.

Job Summary

The Medical Administrative Assistant serves as the administrative member of a Physician's team. This position fields patient calls, schedules surgeries, and stays abreast of all administrative patient needs in a fast-paced organization.

Schedule

Monday - Friday, 8:15am-5:00pm

Locations: Milford, Orange, Hamden, Shelton and Wallingford

Essential Responsibilities

• Surgical Scheduling, including coordination with patient Insurance Authorizations
• Managing the physician's heavy call volume, largely patients requiring appointments, prescription renewal, worker's compensation notes, FMLA paperwork, etc.
• Coordination with physician and clinical MA
• Coordination with various surgical sites
• Working heavily on the computer in the EMR (required high level skill) to accurately document necessary patient information
• Ensuring test results are received prior to surgery, responsible for reviewing tests and distributing appropriately to outside providers, facilities, etc.
• Coordination on the clinical floor with front desk, Xray staff, physician
• Preparing paperwork, x-rays, and other documents as needed for the physician to be available to take to surgeries
• Handle attorney record requests or other correspondence
• Locate and print all documents or orders in the fax que for the provider to sign off on and file and/or fax back to the appropriate location
• Handle medical record requests from patients, attorneys and insurance companies
• Process all incoming and outgoing mail for the provider and gather signatures when needed
• Performs other duties as assigned by their supervisor

Skills

• Demonstrate knowledge and compliance of all HIPAA regulations
• Proficient computer skills, especially in EMR systems
• Excellent written and verbal communications skills and outstanding phone etiquette
• Ability to problem solve and work as a member of a team
• Knowledge of medical terminology
• Ability to adapt to changing situations

Qualifications

• Experience in a Medical Administrative role - 2+ years, Orthopedic experience is a plus
• Experience working in an EMR (electronic medical record)
• Ability to work well on a team, take direction from multiple people, adapt to changing priorities quickly without issue
• HS Diploma required
• Working knowledge with Microsoft suite of products (Word, Excel, etc.)