Media Solutions Strategist

Duties and Responsibilities

• Sales Support & Solutioning
• Act as a subject matter expert during the sales process, supporting Sales on “sell-in” calls to represent media capabilities and answer technical questions.
• Collaborate with sales to ensure proposed media plans are realistic, achievable and aligned with client business objectives before contract signature.
• Provide strategic direction and support to help identify at-risk clients, working proactively to improve relationships and mitigate non-renewals.
• Project Management & Delivery
• Oversee the end-to-end delivery of campaigns, ensuring all projects are launched on time, within budget and fully according to defined campaign parameters.
• Manage the workflow between the client and the execution teams (e.g., Search, Social, Creative, Media Ops), resolving blockers to ensure seamless delivery.
• Serve as the primary point of accountability for campaign accuracy, verifying that the final output matches the client’s signed insertion order and goals.
• Reporting, Insights & Retention
• Serve as the “final eyes” on monthly reports to ensure data accuracy and that insights are strategic, on-point and tell a compelling story of success.
• Analyze campaign performance data not just for optimization, but to identify trends that support the narrative for contract renewals and upsell opportunities.
• Lead monthly client check-ins to present performance, contextualize results, and guide the client toward future investments.
• Collaborate with platform specialists to translate complex data into clear, actionable business intelligence that demonstrates value to the client.
• Internal Collaboration
• Show thought leadership by keeping pace with digital landscape trends and bringing forward ideas to increase client satisfaction and campaign success.
• Promote cross-divisional communication to ensure a seamless internal workflow and client experience.

Knowledge/Skills/Abilities

• Clear oral and written communication skills, both internally and externally; can confidently speak to and present on campaign performance with both clients and internal team members.
• Experience analyzing and reporting on data trends with a full understanding of digital marketing KPIs (e.g., CPA, ROAS, CTR) and how they relate to client renewal goals.
• Excellent attention to detail and the ability to effectively multitask and manage strict timelines in a deadline-driven atmosphere.
• Ability to support the sales process and identify opportunities for account growth and retention.
• Demonstrated problem-solving skills, utilizing resources to work independently and troubleshoot arising issues before escalating to senior team members
• Due to the remote environment, effective communication and time management skills are required, as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
• Physical requirement: Must be able to work at a computer for prolonged periods

Credentials and Experience

• Bachelor’s degree required; Marketing/Advertising, Business, or Communications major preferred.
• 3+ years of experience in digital client success, account management, or media planning.
• Proven track record of supporting sales teams and driving client retention.
• Experience analyzing data using visualization tools (e.g. Google Looker Studio) and analytics platforms (e.g. Google Analytics)
• Google Ads and/or Google Analytics certifications a plus
• Experience with Asana or other project management software tools is a plus.