Mechanical Technical Representative - Day Shift (CRC)

Why join us?

Bombardier promotes flexible and hybrid work policies. At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retail Savings Plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.
• Prepare accurate, complete, and concise technical reports and correspondence.
• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
• Create performance matrix including KPI’s to drive performance in the team.
• Ensure quality feedback loop is completed when issues are found in the field.
• Provide direction to technical representative on the team when complex troubleshooting is required to return aircraft to service.
• Perform monthly quality reviews of case handling and phone interactions for the team.

How to thrive in this role?

• You have comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft.
• You have leadership capabilities and quick decision making and resolution skills.
• You have a college diploma in aircraft maintenance or equivalent work history.
• You have an AME license or equivalent (an asset).
• You have the ability to lead/manage a team of 6 to 10 employees, as required.
• You must be available for off-site assignments on short notice (10%).
• You are comfortable using MS Office Programs.
• You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments.
• You are customer focused and have strong communication skills.