Mechanical Field Technician III

About the role

Field Technical Service (Non‑Engineering) provides technical expertise and support in assisting clients with installations, maintenance, upgrades, and repairs. The role includes:

• Serving as the key customer contact on technical and service‑related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on the proper usage and operation of equipment.
• Documenting and maintaining clients’ service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating them to relevant engineering teams.

Work Environment

Typically on‑site/field; the position does not handle queries remotely via phone or email.

Qualifications

• Broad knowledge of operational procedures and tools, obtained through extensive work experience.
• May require vocational or technical education.

Responsibilities

• Works under limited supervision for routine situations.
• Provides assistance and training to lower‑level employees.
• Analyzes non‑routine problems to understand and resolve them.