Electromechanical Field Service Technician III

Responsibilities

• Support customers with operational or maintenance issues
• Address escalated technical and service-related concerns
• Diagnose failures in mechanical, hardware, software, and systems
• Implement effective repairs to minimize downtime
• Prepare reports for analyzing product failure trends and serviceability issues
• Aid in the on-site training and development of less experienced field service technicians
• Act as a key communication link between technical support, management, and the customer on technical matters and projects

Requirements

• Hands-on experience with electromechanical equipment
• Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking
• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides (a plus)
• Strong oral and written communication skills
• Ability to use a laptop/tablet for administrative and diagnostic tasks
• Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians)