Electromechanical Field Service Technician III

About the role

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, this role will shape the future of payments.

Responsibilities

• Provide on-site servicing, installation, and repair of complex electromechanical equipment
• Support customers with operational or maintenance issues and address escalated technical and service-related concerns
• Diagnose failures in mechanical, hardware, software, and systems
• Implement effective repairs to minimize downtime
• Prepare reports for analyzing product failure trends and serviceability issues
• Assist with on-site training and development of less experienced field service technicians
• Act as a key communication link between technical support, management, and the customer on technical matters and projects
• Apply company policies and procedures to complete routine tasks effectively
• Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues
• Represent the company professionally at all times
• Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness
• Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience
• Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures
• Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment
• Record maintenance activities using approved methods and procedures
• Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management
• Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs
• Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses
• Perform all activities safely and adhere to company safety policies and procedures

Required Skills/Knowledge

• Hands-on experience with electromechanical equipment is preferred
• Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required
• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus
• Strong oral and written communication skills are essential
• Ability to use a laptop/tablet for administrative and diagnostic tasks
• Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians)
• Work may be home office-based or customer site-based
• Personal vehicle use may be required depending on business needs
• Potential responsibility for a company fleet vehicle may be required depending on business needs
• Shift work may be required

Required Education And Experience

• High school diploma or GED required
• An Associate degree or trade/technical school certificate/diploma preferred
• Minimum of four (4) years of relevant work experience, including at least two years in a field service environment
• Hands-on experience with electromechanical equipment is essential
• Previous experience in customer-facing roles is required