Mechanic Field Service Technician III

About the role

Responsible for diagnosing problems and performing complex and/or major mechanical repairs at the customer's place of business on customer's equipment including engines, engine components, and sub-assemblies.

Responsibilities

• Accurately troubleshoot and diagnose all problems with customer's equipment
• Identify and order parts necessary to complete repairs and routine maintenance
• Perform complex and/or major repairs on customer's equipment
• Replace parts and equipment as necessary
• Perform routine maintenance on equipment according to established guidelines and schedules
• Complete all work orders and time sheets in a legible, accurate and timely manner
• Maintain a clean and safe work environment
• Perform all work in accordance with established quality standards and safety procedures
• Assist lower-level Field Service Technicians in completing work assignments as necessary

Qualifications

• The trait of being dependable and trustworthy
• Ability to utilize the available time to organize and complete work within given deadlines
• Ability to communicate in writing clearly and concisely
• Ability to communicate effectively with others using the spoken word
• Ability to take care of the customers' needs while following company procedures
• Ability to utilize laptop computers and portable diagnostic tools required

Education & experience

• High School Graduate or General Education Degree (GED) required
• Three to seven years related experience
• Clean driving record and valid Driver's License required

Technical skills

• Basic computer navigation and utilization skills required
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) preferred
• Technical certification in automotive and/or diesel engine repair required
• Prior experience with diesel engine repair and rebuild required

Physical requirements

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of Smell
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer

Working conditions

Work at various customer's place of business outside and/or in a shop environment.