MBR Client Support

About the role

Join Injury Management Organization, Inc. as a Full-Time MBR Client Support Specialist in Plano, TX, where your friendly communication skills will shine. In this dynamic hybrid role, you will engage with clients through incoming calls, web emails, and fax inquiries, tackling challenges in the workers’ compensation landscape. We seek a diligent and dependable problem solver who is not only computer savvy but also dedicated to making a positive impact on our clients’ experience, with highly proficient data entry skills, computer literacy, and 10-key by touch.

Responsibilities

• Respond promptly to emails and voicemail messages related to medical bill review inquiries.
• Assist in sending electronic documentation to providers upon request, ensuring accurate conveyance of all pertinent information.
• Maintain a detailed provider call log to track interactions, contributing to transparency and accountability.
• Provide clerical support to the MBR department as needed.

Requirements

• Excellent oral and written communication skills.
• Proficiency with the Microsoft Suite of programs.
• Solid understanding of medical terminology, including CPT, ICD-10, and HCPCS codes.
• Familiarity with commonly used concepts and practices in workers’ compensation medical bill review.
• Ability to perform 10-key by touch.

Benefits

• Medical, Dental, Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Paid Time Off
• 10 Paid Holidays

Pay

$40,000 per year

Schedule

Hybrid schedule