Mgr, On-site support

Principal Accountabilities

• Dispatch drivers, provide detailed directions and instructions to drivers
• Builds and assigns load orders in TMS, Schedule and/or reschedule delivery times for loads
• Track and Trace
• Completes various standard reports and ad hoc reports accurately and on time
• Maximize equipment and driver utilization
• Conduct safety meetings and coach drivers on safety issues including: Hours of Service, Speed, Drive Cams, and CSA violations
• Manage weekly invoicing, accounts receivable and driver payroll functions
• Serve as primary customer contact, managing adherence to customer scorecard and KPIs

Qualifications and Education Requirements

• High School Diploma or equivalent
• Ability to work within Microsoft Office Suite
• Available to work on-site at customer locations as necessary
• 1+ years experience in Transportation, Hospitality or Service industry fields

Preferred Skills

• Knowledge of Federal Motor Carrier Safety Regulations (FMCSR), Hours of Service, and Compliance, Safety, Accountability (CSA)
• Effective communication skills (written and verbal)