Client Account Mgr

Position Summary

The primary responsibility for this role is to manage a portfolio of small to mid-sized strategic client accounts virtually, build strong customer relationships, drive account performance through data and insights, and identify growth and retention opportunities.

Key Job Responsibilities

• Analyze client performance data to identify sales opportunities and provide actionable recommendations.
• Conduct regular business reviews and engage in proactive outreach to strengthen client relationships and support retention efforts.
• Structure and negotiate contract renewals and lease agreements, aligning terms with forecasted client needs.
• Monitor market and industry trends; share insights with internal teams to inform sales strategy.
• Develop plans for future customer investments, including equipment upgrades or program expansion.
• Maintain accurate and up-to-date client data within CRM systems.
• Support pricing strategy and deal structuring aligned with revenue and margin goals.
• Collaborate across sales, customer service, and operations teams to deliver seamless client experience.
• Handle client escalations and coordinate resolution efforts with leadership.
• Contribute to training new Account Managers as needed.
• Assist with overflow customer service and administrative needs related to assigned accounts.
• Manage and resolve account-related case items and documentation.
• Perform other duties as assigned.

Benefits & Perks

• Work-Life Balance: 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

Qualifications

• Minimum Salary: USD $25.00/Hr.
• Maximum Salary: USD $26.00/Hr.