Mgr, Laboratory Support

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule

Full time, Monday–Friday, 6:00 AM–3:00 PM (with flexibility based on operational needs).

Responsibilities

• Monitors and manages daily operations for laboratory support services and oversees support staff.
• Works with vendors to ensure necessary supply availability and maintains technologies aligned with industry practices.
• Develops ongoing quality assessment activities to ensure compliance with regulatory and governmental requirements.
• Leads and participates in laboratory performance improvement activities, promoting team building, employee engagement, patient satisfaction, and safety.
• May include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.
• Provides orientation and training to new employees and students, documenting the process appropriately.
• Manages employees in hiring, coaching, or termination with limited supervision from leadership.
• Schedules and facilitates department meetings routinely.
• Follows safety policies including the use of PPE, handwashing, and hazardous chemical handling, and completes required training for handling hazardous waste.
• Manages staff using effective scheduling, assigning workloads, and troubleshooting problems.
• Actively participates in laboratory and hospital performance improvement activities, including evaluating new equipment or procedures, preparing and reviewing staff quality and efficiency reports, and monitoring staff performance.
• Coordinates and facilitates the clinical experience of students in affiliated education programs.
• Serves as a liaison with other departments to ensure effective communication and collaboration.
• Facilitates workflow when necessary to ensure smooth operations.
• Provides guidance to lab support staff for resolving customer service issues and supports education for clinical staff as needed.
• Performs other duties as assigned.

Requirements

• Associate degree (Required)
• Bachelor's degree (Preferred)
• 1+ year of leadership/management experience (Required)
• 2+ years of leadership/management experience (Preferred)
• 3+ years of related laboratory experience (Required)
• 5+ years of related laboratory experience (Preferred)
• NHA Certified Phlebotomy Technician (CPT), NPCE Certified Phlebotomy Technician (CPT), or ASPT Certified Phlebotomy Technician (CPT) (Preferred)
• Basic Life Support (BLS) (Preferred)

Skills

• Ability to provide daily direction to lab support staff
• Ability to ensure departmental compliance with regulatory and accreditation requirements
• Exhibits technical skills and aptitudes related to the specific laboratory specimen collections as performed in department or work area assigned
• Displays the ability to comprehend, measure, reason, match, problem solve, and exercise judgment under minimal supervision
• Strong organizational skills
• Exhibits ability to make appropriate decisions in stressful situations and handle multiple priorities and projects
• Exercises mature, independent judgment and the ability to handle confidential information within Hospital guidelines and applicable regulations
• Builds and maintains effective, productive teams and appropriate peer relationships to facilitate organizational objectives
• Ability to utilize standard computer related applications, and ability to learn and apply new applications and programs
• Must be able to read, write and speak conversational English
• Basic computer skills and knowledge of Microsoft Office
• Exhibits knowledge of applicable regulatory standards, rules, and guidelines such as Joint Commission, OSHA, AABB, AOA, CAP, CLIA, and related agencies
• Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$72,189.82 - $134,259.75

Location

200 N Lakemont Ave, Winter Park, Florida, 32792

Physical Requirements

Certain physical requirements apply. Please review the work requirements at this link.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse.