Mgr,Clinical Support

About the Role

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. We are looking for a results-oriented, field-based Manager of Clinical Support with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. This individual collaborates with stakeholders regionally and centrally, including the head of Nursing, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region. The field-based Manager of Clinical Support plays an integral role in the field Leadership Team to ensure all aspects of the business align with quality nursing care, optimal patient outcomes, and excellent patient experience. Travel is required.

Responsibilities

• In collaboration with the central head of Clinical Support and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience.
• Support care team nurses in achieving these goals to meet high standards of patient care.
• In partnership with local leaders, support the recruitment and hiring of clinical staff, ensuring hires align with our values, mission, and promote team diversity reflective of the communities we serve. Develop a strong pipeline, particularly for new centers.
• Prioritize clinical team member retention by creating an engaging culture that inspires commitment, encourages excellence, and strives for equity and inclusion.
• Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary.
• Advise regional and central nursing leadership teams about performance and opportunities to improve care outcomes, quality, experience, and employee engagement.
• Collaborate with Central and Regional Leadership in the implementation of clinical operational standards and processes to streamline operations and patient flow.
• Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement.
• Leverage central policies and procedures, refining locally as needed, to improve patient flow and safety.
• Ensure the patient safety program goals and standards are executed consistently in the supported centers.

Requirements

• Current license to practice as a registered nurse in good standing with no restrictions.
• Minimum of 3 years of nursing experience; typically more than 5 years of relevant experience.
• 5 years of management experience preferred.
• Ability to independently manage and lead projects in a timely manner with minimal supervision, and prioritize effectively.
• Demonstrated skill in problem-solving, critical thinking, conflict resolution, and exceptional communication.
• Flexible and positive attitude, with a strong desire to change the traditional primary care paradigm.
• High emotional intelligence, with the ability to evaluate and perceive situations from multiple perspectives.
• Wide-ranging knowledge and experience in nursing leadership within a similar industry or type of organization.

Qualifications

• Bachelor’s degree in nursing strongly preferred; advanced degree preferred.
• Experience as a visionary and inclusive leader who inspires and motivates team members to align with our mission.
• Strong attention to detail, excellent organizational skills, and the ability to prioritize and manage multiple projects simultaneously.
• Demonstrated ability to handle ambiguity, including managing risk and uncertainty in a manner consistent with company values.
• Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients.
• A high degree of integrity and results-driven mindset.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation and sick time.
• Investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.

Pay

The typical pay range for this role is $78,331.00 - $168,714.00 annually.

Schedule

• Full-time position.
• Anticipated weekly hours: 40.