Maternity Home Case Manager - Dallas

Essential Duties and Responsibilities

• Proactive, creative, and flexible in-service delivery of case management services to residents in the Wesley Inn Program.
• Responsible for gathering information for potential intake for approval with a LCCA.
• Carefully coordinate placement of each client with CPS Caseworker, Resident Advisor, and Parent or Guardian.
• Responsible for detailed completion of initial intake forms and admission documentation. Ensure new and current residents’ information is entered into Extended Reach within 1 business day of admission including level of care.
• Maintain accurate and complete documentation for assigned clients, including monthly case notes for Moderate clients and bi-monthly case notes for Specialized clients.
• Maintain weekly individual case management sessions with each client.
• Complete initial and subsequent service plans in a timely manner.
  • Invites sent to all the professional team members at least 14 days prior to meeting.
  • Initial service plan completed within 30 days of placement.
  • Subsequent service plans completed within 90 or 180 days after previous service plan depending on county of placement and level of care.
  • Completed service plans sent to CPS and Director of Residential Programs within 10 days of service plan meeting.
• Schedule, oversee, and monitor resident(s) medical, dental, therapy visits, psychological and psychiatric appointments. Assist with transporting residents to activities and/or medical appointments.
• Coordinate referrals with community-based providers for additional services based on resident needs and eligibility (this includes expanding the existing referral network as necessary).
• Serve as liaison to outside agencies and managing conservators (primarily CPS and CASA).
• Prepare and distribute the daily program census and update the CPS Provider Vacancy located on the DFPS site.
• Secure final approval and signature on all clients’ plans of services by the Director of Residential Programs.
• Participate in clinical treatment team meetings with program staff, directors, and therapists.
• Provide appropriate crisis intervention when necessary, adhering to documented standards.
• Provide all services related to case management for assigned residents while in aftercare and complete follow-up information at three- and six-month intervals.
• Plan for psychological assessments, medical and dental evaluation, drug and alcohol assessments, school enrollment, DHS, and Medicaid appointments for clients on as needed basis.
• Requires on-call responsibilities to ensure an appropriate level of service for our residents.
• This position requires, in special situations, for the case manager to be counted in “Ratio” as a Staff member.
• Presents information and coordinates after care planning for youth staffing.

Competencies

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standards of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes yourself available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications

• Educational qualifications (at least one):
  • a) Bachelor’s degree in social work or related field
  • b) 1-2 years in case management
• Management experience preferred.
• Experience working in an evidence based, trauma focused therapeutic environment is preferred.
• Must be at least 21 years of age.
• Knowledge of child development and behavior management
• Working knowledge of DFPS Minimum Standards
• Language Ability:
  • Ability to speak with self-confidence.
  • Ability to produce professional correspondence and presentations.
• Reasoning Ability:
  • Ability to identify and plan long and short-term goals.
• Computer Skills:
  • Demonstrate knowledge of computer programs and databases including Microsoft Office (Excel, Word, Outlook, and Publisher), Internet Explorer, and Kaleidacare.
  • Must have working knowledge of the Internet and ability to correspond via e-mail.
• Certificates and Licenses:
  • Preferred: Licensed Master Social Worker.
  • Must maintain a current driver’s license and a favorable driving record as conditions of employment.
• Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Must be able to work a flexible schedule to accommodate agency needs.
  • Must be willing to serve On Call for the agency.
  • Must have access to a working phone or other reliable means of communication.
  • Indoor and outdoor conditions.
  • Exposure to loud noises occasionally.
• Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to spend long periods of time standing, bending, stooping, and walking around the facility.
  • Must be willing to accompany children on field trips that require physical stamina to work at least a mile.
  • Must be will to accompany/transport children to appointments.
  • Must be able to climb stairs repeatedly.
  • Must be able to lift at least 20 pounds.
  • Must be able to talk and hear and use arms and hands.
  • Need peripheral vision and depth perception.
  • Must have own transportation.
• Employer does random drug testing.