Master Control Tech

About the role

The Key Control (Master Control Operator) is responsible for monitoring and controlling facility access, maintaining security, and ensuring the safety of staff, youth, and visitors. This role involves high attention to detail, clear communication, and the ability to work calmly and efficiently in a structured environment.

Responsibilities

• Monitor and control facility access and ensure security protocols are followed
• Place and answer internal calls, maintaining awareness of staff names, locations, and program routines
• Manage the entrance and exit of visitors, documenting all visitation and off-site movements
• Authorize, monitor, and document youth movement throughout the facility
• Conduct perimeter checks at the beginning and end of each shift
• Communicate emergencies promptly to appropriate staff and leadership
• Log all staff entering and leaving the facility
• Monitor and respond to fence, fire, and security alarms
• Notify supervisor of receipt of paperwork, court orders, or other documentation
• Perform other duties as assigned

Qualifications

• Education: High school diploma or equivalent required
• Experience: Minimum of one year working with at-risk youth or in a control/monitoring role in an institutional or correctional setting
• Skills: Strong decision-making and communication skills; ability to act independently and responsibly in a fast-paced environment
• Other: Must maintain a valid state driver’s license and meet state background check requirements

Physical Demands

• Able to actively engage with youth, participate in physical interventions, and transport youth or staff as needed
• Able to be in good physical health and emotionally stable
• Able to pass evaluation of physical techniques and certification exams