Marketing Representative/Account Manager

About the role

This position is responsible for establishing and maintaining a harmonious working relationship with various stakeholders including direct supervisors, seniors, health plan representatives, employer groups, brokers, providers, and their staff for Bakersfield Family Medical Group (BFMG) and/or Coastal Communities Physician Network (CCPN).

Responsibilities

• Maintain and demonstrate superior knowledge/ability of HMO benefits and procedures.
• BFMG and/or CCPN’s protocols and procedures.
• Familiarity of backgrounds of medical staff at BFMG and/or CCPN and the IPA network.
• Presenting philosophy and protocols of BFMG and/or CCPN to existing and prospective clients in a positive and persuasive manner.
• Knowledge of services/physicians of competitor medical groups in Kern County and/or the San Luis Obispo County area.
• Develop and sustain positive working relationships with health plan representatives, community leaders, organizations, and entities, employer groups, and initiate visits with their key personnel.
• Attend, organize and/or facilitate marketing events such as broker events, senior activities, Taco Tuesday & Tours, Senior Expo, Medicare 101s, in-house Health Benefit meetings, and open enrollment events.
• Keep Administration informed of complaints/criticisms and changes to health plans enrollment activity.
• Aid members and potential members with information on insurance plans, special events, and resolutions regarding client concerns.
• Provide consultative services to clients as appropriate to the needs and interest of the clients and BFMG and/or CCPN.
• Work effectively with the marketing department to promote lines of business, clinics, contracts, and business practices in the community.
• Assist in developing and preparing various corporate and/or health plan required reports, which may include network analysis.
• Assist the Marketing Rep/Account Manager at BFMG or CCPN, respectively, when needed or when time allows.
• Maintain and order promotional material inventory and department stock.
• Work as both provider advocate and plan representative by developing and facilitating healthcare delivery networks, resolving issues, and providing continued support for providers and staff.
• Answer provider questions, identify and evaluate problems, and communicate resolutions in a timely manner.
• Conduct group or individual provider orientation or follow-up sessions with both prospective and existing provider groups.
• Assist with periodic provider satisfaction surveys.
• Prepare monthly reports detailing activity of HMO enrollment.
• Demonstrate the ability to communicate effectively in a professional manner with clients, members, providers, and staff.
• Help facilitate updates to the internet site for BFMG and/or CCPN, within 48-hours of provider addition or termination of provider, group, or service.
• Prioritize workload; providing a high level of customer service when on the phone and in person, and using time management skills to accomplish all job duties in an effective and efficient manner.
• Willing to work at any company location or department, depending on business needs (if driving for the company then employee must provide current CDL and Auto Insurance).

Requirements

• Bachelor’s degree in Business Administration preferred.
• One (1) year of experience with extensive public contact and/or public speaking is preferred.
• One (1) year of public contact or sales experience may be substituted for one (1) year of college.
• Experience in health care, preferable with Medicare, preferred.
• Insurance license, Accident & Health or Sickness, preferred.
• Proficient with computer programs.
• Experience in working with seniors (65+).
• Knowledge of medical terminology preferred.
• Must have a valid California Driver's License and current vehicle insurance.
• Strong presentation skills.
• Able to work as a team player and independently.
• Must have excellent verbal and written communication skills.

Qualifications

• One (1) year of experience with extensive public contact and/or public speaking is preferred.
• One (1) year of public contact or sales experience may be substituted for one (1) year of college.
• Experience in health care, preferable with Medicare, preferred.
• Insurance license, Accident & Health or Sickness, preferred.
• Proficient with computer programs.
• Experience in working with seniors (65+).
• Knowledge of medical terminology preferred.

Skills

• Public contact and/or public speaking.
• Healthcare experience, preferably with Medicare.
• Insurance licensing, Accident & Health or Sickness.
• Computer proficiency.
• Working with seniors (65+).
• Medical terminology knowledge.

Benefits

N/A

Pay

The pay range for this position at commencement of employment is expected to be between $33.02 and $38.85. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

N/A