Jobs · Management · Massachusetts

Marketing Operations Lead

Klaviyo · Boston, MA · 1 mo ago
Management$132k–$198k/yrFull-time
We need to output only HTML fragment, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, navigation, cookie, duplicated lines, application instructions. Also remove sections like "We use Covey..." etc? Those are not core job description; they are about hiring process, maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Covey usage and Massachusetts Applicants, salary range, benefits, etc are not boilerplate? They are substantive: salary range, benefits, travel, etc. So we need to include Pay section (salary range), Benefits section (benefits mentioned), Schedule? Not mentioned. Travel is mentioned but not schedule. Could include Schedule if there is info about remote/hybrid? Not present. So we may omit Schedule. We need sections: About the role (maybe a brief overview), Responsibilities (the bullet list of duties), Requirements (maybe experience), Qualifications (maybe similar), Skills (maybe technical). We need to decide how to split content. We must preserve all substantive information. So we need to extract details from the posting. Let's parse the posting: Intro: At Klaviyo, we value... (EEO style) but that's boilerplate? It's about valuing backgrounds, etc. Might be considered EEO boilerplate. Probably remove. Then: "We’re looking for a Marketing Operations Lead to own and optimize the systems, processes, and integrations that power our inbound and demand generation engine. This role sits at the intersection of Marketing and Sales and is responsible for ensuring top-of-funnel demand is captured, qualified, routed, and delivered to Sales with speed and accuracy. This is a hands-on role focused on marketing automation, data flow, and funnel operations. You’ll work closely with Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, and velocity across product-led and sales-assisted motions. The ideal candidate is technically strong, detail-oriented, and curious about how AI and automation can improve process speed, accuracy, and operational efficiency." That's about the role. Then "How You'll Make a Difference" bullet list (actually sentences). Those are responsibilities. Then "Who You Are" bullet list (requirements/qualifications). Then "We use Covey..." etc: that's about hiring process, maybe not needed but could be considered boilerplate? It's about evaluation process, not job duties. Likely remove as it's not substantive to role. Then "Massachusetts Applicants" legal info: remove as boilerplate. Then "Our salary range reflects..." etc: that's Pay section. Then "Base Pay Range For US Locations: $132,000—$198,000 USD" plus mention of total compensation package includes bonus, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, health, welfare, wellbeing benefits based on eligibility. That's Benefits and Pay. Then "This role may require up to 10% travel..." that's maybe Schedule? Actually travel is not schedule but could be under Schedule or maybe a separate section like "Travel". Since we only have allowed headings: Benefits, Pay, Schedule. Travel could go under Schedule? Not exactly. Might be considered part of Schedule (work expectations). Could include under Schedule: "Up to 10% travel". But schedule usually refers to hours, remote, etc. Not present. Might omit Schedule. Then "Get to Know Klaviyo" etc: that's company overview, maybe About the role? Could be considered boilerplate but it's about company mission. Might keep as part of About the role? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly those categories. It's company description. Might be considered part of About the role? Could keep as a paragraph under About the role. Then "AI fluency at Klaviyo includes responsible use of AI..." etc: that's about AI policy, maybe not needed. Then "We provide accommodations as needed." etc: that's accommodation statement, maybe EEO boilerplate. Then "By participating in Klaviyo’s interview process..." etc: that's about guidelines, maybe boilerplate. Then "For more information about how we process your personal data..." etc: privacy notice, boilerplate. Then "Klaviyo is committed to a policy of equal opportunity and non-discrimination." etc: EEO boilerplate. Then "IMPORTANT NOTICE: Our company takes the security and privacy..." etc: scam-warning boilerplate. Thus we need to strip all that. Now we need to produce HTML with sections: -

About the role

with paragraph(s) summarizing the role description (the first paragraph after "We’re looking for..."). -

Responsibilities

with
  • items from "How You'll Make a Difference" list. -

    Requirements

    maybe from "Who You Are" list (experience, skills). Could also have Qualifications and Skills separate but we can combine? The instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (covering experience, qualifications, skills). Or we could split into Requirements and Qualifications and Skills if there is distinct content. Let's see "Who You Are" list: - 8+ years of experience in marketing operations or GTM operations supporting inbound, demand generation, or PLG motions in a B2B environment. - Hands-on experience managing marketing automation platforms, including workflows, lifecycle stages, scoring, and routing. - Strong working knowledge of CRM concepts (leads, contacts, accounts, opportunities) and how data flows across GTM systems. - Comfortable working with funnel and handoff metrics (e.g., conversion rates, response time, acceptance rates) to drive operational improvements. - Curious and practical about AI and automation, with experience testing ways to improve process speed, accuracy, or scale. - Highly organized, execution-focused, and comfortable operating in fast-moving, ambiguous environments while owning outcomes end to end. These are requirements/qualifications/skills. Could be split: Requirements (experience), Qualifications (knowledge), Skills (technical). But to avoid thin sections, we can combine into one Requirements section. Then Pay section:

    Pay

    with paragraph about base salary range and total compensation. Benefits section:

    Benefits

    with paragraph about health, welfare, wellbeing benefits, equity, sign-on payments, bonus, variable compensation (OTE) for sales and customer success roles, etc. Schedule: maybe not present; we could omit. Travel: maybe include under Benefits? Not exactly. Could add a note under Pay or Benefits? The instruction: only include sections when posting has real, specific content for it. Travel is specific content but not under allowed headings. Could we add a custom heading? Not allowed; only those headings. So we might need to omit travel info? But we must preserve ALL substantive information. If we omit travel, we lose info. However maybe we can incorporate travel into Schedule section (since schedule can include travel expectations). The heading Schedule is allowed; we can put travel info there. So we can create Schedule section with bullet about up to 10% travel. Thus we will have sections: About the role, Responsibilities, Requirements, Pay, Benefits, Schedule. Now we need to ensure we don't include filler like "commensurate with experience". Not present. Now we need to output only HTML fragment, no /, no markdown. Let's craft. About the role paragraph: combine the description: "We’re looking for a Marketing Operations Lead to own and optimize the systems, processes, and integrations that power our inbound and demand generation engine. This role sits at the intersection of Marketing and Sales and is responsible for ensuring top-of-funnel demand is captured, qualified, routed, and delivered to Sales with speed and accuracy. This is a hands-on role focused on marketing automation, data flow, and funnel operations. You’ll work closely with Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, and velocity across product-led and sales-assisted motions. The ideal candidate is technically strong, detail-oriented, and curious about how AI and automation can improve process speed, accuracy, and operational efficiency." That's fine. Responsibilities: list each bullet from "How You'll Make a Difference". Let's extract them: - Act as the primary marketing operations partner to the Inbound Sales team, ensuring high-quality handoffs. - Own day-to-day configuration, troubleshooting, and optimization of the marketing automation platform. - Build and maintain workflows, lifecycle automation, and event-based logic supporting inbound and product-led growth. - Own lead and PQL scoring models and routing logic to ensure fast, accurate delivery to the right sales teams. - Partner with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral). - Support audience creation, segmentation, and funnel experimentation to improve conversion from first touch to sales-ready demand. - Monitor inbound funnel performance and identify opportunities to improve volume quality, speed, and efficiency. - Monitor handoff metrics (e.g., response time, acceptance rates) and drive continuous improvement. - Own core marketing system integrations with CRM and other GTM tools, ensuring data accuracy and sync health. - Manage a large and evolving marketing technology stack, including tool setup, integrations, permissions, troubleshooting, vendor coordination, and evaluation of new capabilities as needs evolve. - Experiment with automation and AI-powered capabilities to reduce manual work and improve process speed, accuracy, and scalability. Make each as
  • . Requirements: list each bullet from "Who You Are". Let's extract: - 8+ years of experience in marketing operations or GTM operations supporting inbound, demand generation, or PLG motions in a B2B environment. - Hands-on experience managing marketing automation platforms, including workflows, lifecycle stages, scoring, and routing. - Strong working knowledge of CRM concepts (leads, contacts, accounts, opportunities) and how data flows across GTM systems. - Comfortable working with funnel and handoff metrics (e.g., conversion rates, response time, acceptance rates) to drive operational improvements. - Curious and practical about AI and automation, with experience testing ways to improve process speed, accuracy, or scale. - Highly organized, execution-focused, and comfortable operating in fast-moving, ambiguous environments while owning outcomes end to end. Make each as
  • . Pay: paragraph: "Base Pay Range For US Locations: $132,000—$198,000 USD. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility." Benefits: maybe we can separate benefits from pay? Actually the benefits are mentioned in pay paragraph. Could combine but we need Benefits section. We could list benefits: "participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility." That's benefits. Pay section could just be base salary range. Let's split: Pay: "Base Pay Range For US Locations: $132,000—$198,000 USD." Benefits: "Total compensation may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility." Schedule: "This role may require up to 10% travel for purposes such

Similar jobs