Marketing Operations Lead

About the Opportunity

The organization was born from a simple idea: hosts welcoming guests into their homes. Since its inception, it has grown to encompass millions of hosts who have welcomed billions of guest arrivals across nearly every country globally. Every day, hosts offer unique stays and experiences that enable guests to connect with communities in a more authentic way. It takes a diverse team united behind something significant to make this possible. Together, the team works hard, laughs often, and is passionate about the organization, its values, and its mission to create a world where anyone can belong anywhere.

About the Role

This role will report into the Sr. Marketing Operations Lead, with an emphasis on business operations. The role will be responsible for building critical frameworks, processes, and assets to guide and support how Marketing + Creative teams scale their work. As part of a lean and empowered Marketing Ops team, this role will also diagnose and operationalize opportunities to continue improving the overall strategic rigor, operational efficiency, and business impact of the organization's world-class marketing.

Responsibilities

• Partner closely with Marketing leaders and other key cross-functional stakeholders to design, build, and/or optimize critical marketing frameworks, processes, tools, and assets.
• Support Marketing, Finance, and Program Management on designing and improving tools and processes that streamline budgeting, forecasting, resource planning, and project management.
• Support annual planning for Marketing, as a key element of central planning and budgeting.
• Distill complex or ambiguous information into clear, exec-ready presentations and memos.
• Serve as a critical partner and problem-solver for Marketing teams, e.g., defining new processes, assessing regional performance, developing HQ leadership updates, project tracking.
• Bandwidth permitting, support the central Marketing Ops team on Exec team special projects, e.g., developing the strategic framework and operating system for new company priorities and marketing capabilities.
• Join key in-person moments, such as in-person planning sessions.

Requirements

• 10+ years of experience in global marketing operations, strategy & operations, and/or management consulting (or the equivalent).
• An MBA is a plus.
• An analytical, structured thinker with strong business acumen.
• Strong familiarity with marketing budgets, success metrics, and measurement frameworks.
• Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science.
• Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.).
• Experience establishing systems and developing processes in a dynamically scaling environment.
• Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative to completion.
• A passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of the organization.
• A strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in.
• Able to own the work in a hands-on way and be in the details.
• Able to effectively communicate and influence decisions at all levels.

Qualifications

• Passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of the organization.
• A strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in.
• Able to own the work in a hands-on way and be in the details.
• Able to effectively communicate and influence decisions at all levels.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong organizational and time management skills.
• Experience with project management tools and methodologies.

Benefits

The organization is committed to working with the broadest talent pool possible. Diverse ideas foster innovation and engagement, and allow for the attraction of creatively-led people, and the development of the best products, services, and solutions. All qualified individuals are encouraged to apply. The organization strives to also provide a disability-inclusive application and interview process.

Pay

Pay Range: $156,000—$193,000 USD

Schedule

This position is US - Remote Eligible. The role may include occasional work at an organization office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, the candidate must live in a state where the organization has a registered entity and be open to working West coast hours.