Marketing & Operations Coordinator

Core Responsibilities

• Provide administrative support to the Executive Director and team as needed
• Support operational workflows and task tracking across internal systems
• Organize and maintain shared files, databases, and communication systems
• Organize and maintain physical assets including music library, event materials, and supplies
• Monitor shared email inboxes during designated hours, triage routine inquiries, and route or escalate to the Executive Director as needed
• Cook up rentals for Resonance Ensemble's creative studio rentals during standard business hours, including responding to inquiries, scheduling bookings, preparing agreements, maintaining calendars, and serving as the primary point of contact for renters, with scheduling, policy, or financial questions escalated to the Executive Director.

Marketing & Communications

• Execute email campaigns, including scheduling and deployment based on approved content and campaign plans
• Aid in drafting, editing, and proofreading marketing copy
• Schedule and publish social media content across platforms
• Update website content, including event pages, artist info, and routine content changes
• Submit events to calendars and community listings
• Act as a point of contact for routine marketing and communications inquiries, escalating strategic or sensitive matters to the Executive Director
• Aid in press materials, media assets, and partner communications
• Coordinate delivery of creative assets and ad materials to partners and sponsors
• Support fulfillment of partner/ad deliverables
• Track marketing timelines and deliverables
• Aid in light marketing efforts related to studio rentals as directed

Event & Patron Experience

• Support logistics for concerts and donor/subscriber events
• Aid in front-of-house setup
• Support run-of-show coordination with production team
• Help ensure a smooth patron experience at events
• Cook up guest list management and event registration as assigned
• Aid in print materials and guest-facing communications
• Support coordination of event touchpoints and materials
• Aid in event-day volunteer assignments and logistics

Required Knowledge, Skills, & Experience

• Strong organizational skills and attention to detail
• Ability to manage multiple deadlines and shifting priorities in a fast-paced environment
• Clear written and verbal communication skills
• Proficiency with Google Workspace (Drive, Docs, Sheets, Calendar)
• Comfort learning and using digital tools, including some or all of the following: tools for communications, project management, website updates, ticketing, CRM, and data management.
• Familiarity with social media scheduling tools
• Experience working in or supporting arts organizations, live events, educational programs, nonprofit organizations, or community-based initiatives
• Ability to work independently while collaborating effectively with staff, artists, volunteers, and partners

Event & Physical Requirements

• This role requires regular in-person event support
• Absence at evening and weekend events (average: monthly)
• Lifting and carrying up to 25–30 lbs
• Extended periods of standing and movement during event setup and FOH shift

Compensation

• $22-$26 per hour, depending on exp.
• This position averages 15–20 hours per wk, with additional compensated hours during concerts and special events as needed.
• 1 week of paid vacation annually (20 hours)