Marketing Customer Engagement Specialist

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the Role

The Sales Support Coordinator is responsible for providing administrative and operational support to the sales team, including processing orders, maintaining customer records, and coordinating with internal departments to ensure smooth sales operations. This role requires strong organizational skills and a customer‑focused mindset.

The Marketing & Customer Engagement Specialist supports the execution of marketing, customer engagement, lead generation, and commercial growth initiatives across MTCS Americas. The role coordinates customer‑facing events, trade shows, webinars, marketing communications, CRM activities, lead management processes, and marketing operations while working closely with the Market Intelligence & Growth Lead and commercial teams throughout the region. This position plays a critical role in strengthening customer engagement, enhancing brand visibility, improving commercial effectiveness, and supporting revenue‑growth objectives through effective execution of regional marketing programs and customer‑facing initiatives.

Key Responsibilities

• Customer Engagement & Events: Coordinate customer seminars, workshops, webinars, technical forums, and engagement programs across the Americas; support customer visits, executive meetings, and regional commercial events; manage event schedules, registrations, attendee communications, and logistics; track participation levels and event feedback for continuous improvement.
• Trade Shows & Conferences: Coordinate participation in industry trade shows, conferences, exhibitions, and customer events; manage registration processes, booth logistics, vendors, promotional materials, and event schedules; support commercial teams before, during, and after events; handle post‑event lead management and reporting; measure event effectiveness and ROI.
• Marketing Communications: Deploy customer communications and marketing campaigns; develop and distribute promotional materials and regional marketing content; maintain presentations, brochures, case studies, customer references, and marketing collateral; support communication of product launches, service offerings, and commercial initiatives; assist with website content updates and social‑media execution where applicable.
• Lead Management & CRM Support: Process and track marketing‑generated leads; ensure CRM data quality, maintenance, and reporting; coordinate lead distribution and follow‑up with commercial teams; monitor campaign performance and lead conversion; support pipeline reporting and commercial‑effectiveness initiatives.
• Marketing Operations: Coordinate vendors, contracts, invoices, budgets, calendars, and project schedules; support annual marketing planning activities; maintain records of marketing expenditures and event participation; report marketing KPIs and effectiveness metrics; assist with management of promotional inventory and materials.
• Cross‑Functional Collaboration: Partner with Market Intelligence & Growth Lead, Sales, Business Development, Capital Project Pursuit Leader, Product Management, Sales Operations, and Service Operations; support execution of growth initiatives and customer engagement programs; ensure alignment between marketing activities and commercial priorities; contribute to regional growth objectives through effective coordination and execution.

Benefits

• PTO and 12 company‑paid holidays
• 401K plan with a 6% match
• Comprehensive health plan including medical, dental, vision, life, short‑term & long‑term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement