Marketing Automation QA Specialist (SFMC) (Hybrid)

Location: Mettawa, Illinois • Hybrid (T/W/Th onsite) • Contract

About the role

As a Marketing Automation QA Specialist in our Digital Lab, you will serve as the final line of defense, ensuring high-complexity omnichannel 1:1 marketing programs are executed flawlessly. You will play an integral part in building world-class customer journeys by performing technical and functional QA on creative builds, SQL queries, complex automation, and journey logic.

Responsibilities

• Perform rigorous QA checks and documentation on high-complexity omnichannel campaigns, ensuring all elements (creative, automations, queries, and journeys) function perfectly.
• Ensure high-quality, on-time, and error-free implementation within the Salesforce Marketing Cloud platform.
• Create and maintain standard quality control documents, ensuring strict adherence to department management policies.
• Identify gaps in QA processes and implement innovative improvements to raise the bar for accuracy and completeness.
• Participate in agile delivery activities and provide regular project updates and risk assessments to the Associate Director.

Requirements

• Salesforce Marketing Cloud Email Specialist Certification (required).
• Bachelor’s Degree.
• 3-4 years of experience in Database Marketing, CRM, Email, or 1:1 marketing.
• At least 2 years of hands-on experience in either campaign build or technical QA.
• Proficiency in SQL, HTML/CSS, and MS Excel.
• Strong analytical skills with the ability to troubleshoot complex logic and infer actionable learnings.

Pay

$40 - 44 per hour

Benefits

• Medical, prescription, dental, and vision insurance.
• AD&D and life insurance offerings.
• Short-term disability.
• 401K plan (all benefits are based on eligibility).