Marketing & Administration Liaison- Wound & Hyperbaric Center (Full time)

About the Role

Facilitates and coordinates admissions to the Hyperbaric and Wound Care Units. Determines patients' eligibility for admission through a complete assessment of key data, physical assessment of the patient, and compliance to unit admit criteria. Develops relationships and maintains communications with referral sources, patients, and family members to ensure the delivery of quality patient care. Markets General Health System products and services in a manner consistent with the GHS sales plan. Performs job duties for the age population served, as defined in the department's scope of service.

Responsibilities

• Coordinates admissions to inpatient Hyperbaric and Wound Care Units:
  • Evaluates and assesses referral patients to determine if patient meets admission criteria.
  • Conducts phone interviews if geographically inaccessible.
  • Develops pre-admission plan of care.
  • Contacts payor source prior to admission to obtain admission approval to assigned units.
  • Contacts family members/significant others prior to admission to review the admission day process.
  • Provides orientation for patients/family members/significant others to assigned units.
  • Provides follow-up and maintains contact with referrals that do not yet meet admission criteria.
  • Maintains accurate and precise log of patient referrals and referral outcomes.
  • Completes daily/monthly unit statistics regarding financial goals of units.
  • Demonstrates knowledge of federal (Medicare), State, and commercial payor regulations and guidelines regarding reimbursement of services.
• Serves as a resource to other members of the healthcare team, physicians, referral sources, and the community:
  • Educates staff, patients, and physicians about relevant services at BRGMC.
  • Assists in planning and implementation of BRGMC Hyperbaric and Wound Care Units' marketing strategies.
  • Acts as a community resource and advocate regarding General Health Hyperbaric and Wound Care Units.
  • Maintains liaison relationships with contacts by providing information and education on relevant services, payer issues, and related areas.
• Builds relationships with community professionals and initiates strategies to generate referrals to GHS programs:
  • Accurately updates GHS customer database with current client information.
  • Contributes to GHS sales efforts through customer contacts, within agreed-upon timeframes.
  • Promotes specialty clinics in the community to highlight GHS programs and services by identifying education needs of customers and organizing/implementing seminars as necessary.
  • Assists the supervisor in planning and implementing sales strategies and identifying programs needed to better serve the community.
• Maintains accurate monthly reports for areas of responsibility and regularly measures the effectiveness of existing strategies, providing feedback to the supervisor.
• Maintains daily communication with coworkers to ensure quality service to all customers.
• Maintains and upgrades knowledge of GHS products and services through defined sales meetings and training activities.
• Contributes to system planning efforts through mandatory participation in GHS sales meetings.
• Performs other duties and special projects as required.

Performance Standards

• Everyday Excellence Values:
  • Demonstrates courtesy and caring to each other, patients, their families, physicians, and the community.
  • Takes initiative in living the Everyday Excellence values and vital signs.
  • Identifies customer needs before the customer asks.
  • Participates in teamwork willingly and with enthusiasm.
  • Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
  • Keeps customers informed, answers questions, and anticipates information needs.
• Corporate Compliance:
  • Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
  • Maintains accurate and reliable patient/organizational records.
  • Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
• Personal Achievement:
  • Uses accepted procedures and practices to complete assignments.
  • Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
  • Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
  • Upholds the ethical standards of the organization.
• Performance Improvement:
  • Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
  • Initiates or redesigns processes to continuously improve work processes.
  • Contributes ideas and suggestions to improve approaches to work processes.
  • Willingly participates in organization and/or department quality initiatives.
• Cost Management:
  • Effectively manages time and resources.
  • Makes a conscious effort to effectively utilize the resources of the organization — material, human, and financial.
  • Consistently looks for and uses resource-saving processes.
• Patient & Employee Safety:
  • Effectively communicates, demonstrates, coordinates, and emphasizes patient and employee safety.
  • Proactively reports errors, potential errors, injuries, or potential injuries.
  • Demonstrates departmental-specific patient and employee safety standards at all times.
  • Demonstrates the use of proper safety techniques, equipment, and devices, and follows safety policies, procedures, and plans.

Requirements

• Two years of clinical experience in an appropriate modality preferred.
• Bachelor’s degree preferred.
• Louisiana State licensure preferred as LPN, RN, GSW/LCSW, PT, PTA, OT, COTA, or ST.
• Excellent communication and organizational skills.
• Ability to work alone and utilize effective time management skills.
• Proficient in spreadsheet, word processing, and data processing.

HIPAA Requirements

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to the job position, including but not limited to: medical records (both paper and electronic), patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information, patient billing (3rd party), patient-related complaints, information related to patient location, and/or patients' religious beliefs.

Safety Requirements

Maintains knowledge of and adherence to all applicable safety practices appropriate to the job position, including but not limited to: incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administering medications/blood products, receiving orders for patients, validating patients for any procedures/surgery, transporting, monitoring or observing patients for procedures (including infusion pumps), monitoring clinical alarms, and collecting blood samples.