Market Research Professional

Responsibilities

• Manage, document, and improve processes related to mandatory research programs.
• Support Medicaid and CMS-mandated research needs by collaborating with internal research teams.
• Plan, execute, and improve processes for required research across both internal and external requirements.
• Document and manage legal, compliance, and regulatory requirements related to mandatory research.
• Support research operations by evaluating and streamlining workflows, vendor management, project tracking, and performance reporting.
• Develop and implement operational processes related to legal, compliance, and regulatory requirements.
• Manage relationships with research vendors, including contract management, vendor evaluations, reporting, performance management, and ongoing communication between vendors and internal teams.
• Maintain operational and reporting tools to ensure accuracy and consistency, including project intake, compliance tracking, document storage, and team collaboration sites.
• Afford assistance with other researchers with larger and more complex research projects and assignments.

Qualifications

• Bachelor’s degree in Marketing, Market Research, Data Analytics, Communications, Business, or a related field.
• 3+ years of complex market research project management experience, managing projects from initial concept through execution and presentation.
• 3+ years of experience managing research vendors, including contract negotiations, vendor evaluation, and serving as the liaison between internal business teams and vendors.
• 3+ years of experience working with legal, compliance, and regulatory requirements related to healthcare research.
• Strong ability to manage multiple stakeholder needs while delivering projects on time and within budget.
• Experience with CAHPS or CMS-mandated research requirements.
• Strong market research background with experience using a variety of research methodologies.
• Experience conducting research with diverse populations, including low-income, multicultural, and individuals with disabilities.
• Previous experience in the health insurance industry.