Market Research Professional (contract)

About the role

The Enterprise Insights and Market Research department at Humana aims to discover and illuminate insights into market conditions and customer needs to improve the health of the people they serve. The Market Research Professional supports these efforts by executing, documenting, and refining processes related to mandated research.

Responsibilities

• Execute, document, and refine processes related to mandated research line of business
• Support Medicaid & CMS mandated research needs through close collaboration with fellow research teammates
• Plan, execute, and refine processes for Medicaid & CMS mandated research for both internal and external requirements
• Document and execute the legal, compliance, and regulatory requirements related to mandated research
• Support Enterprise Insights & Market Research Department’s research operations by evaluating and streamlining processes and workflows regarding vendor management, tracking department projects, and reporting performance metrics
• Design and implement department operational processes for legal, compliance, and regulatory requirements
• Serve as Relationship Manager for department’s suite of research vendors by maintaining all contracting, reporting, evaluation, and management of vendor partners
• Manage department operational and reporting tools for consistency and accuracy such as project intake, legal/compliance/regulatory requirements, document storage, and team SharePoint site
• Assist other researchers on the team in larger, more complex projects and assignments

Requirements

• Bachelor’s degree in marketing, Market Research, Data Analytics, Communications or Business
• 3 years of complex market research project management experience (managing projects from initial conception all the way through execution and presentation)
• 3 years of experience managing research vendors including contract negotiations, vendor evaluation, and liaising between the business and the vendor
• 3 years of experience navigating legal, compliance, and regulatory requirements for healthcare research
• Robust skills in navigating multiple and complex stakeholder needs while delivering within time and budgetary limits

Preferred Qualifications

• Experience with CAHPS or CMS mandated research requirements
• Strong market research background with varied research methodologies
• Experience working with diverse research groups such as low-income, multicultural, and individuals with disabilities
• Experience in the health insurance industry

Pay

Pay Rate Range: 35 - 40 USD hourly

Benefits

• Comprehensive Benefits Package
• Medical, Dental, Vision
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Supplemental and Voluntary Life Insurance
• 401(K)
• Commuter Benefit Program