Market Operations Specialist (PA)

Responsibilities

• Support day-to-day operations across CHOP-Soar centers throughout Pennsylvania
• Maintain organized, safe, and well-stocked clinic environments while partnering with operational and training teams to support center readiness and onboarding needs
• Provide operational coverage and support for local leadership teams when needed
• Complete routine audits and operational checks to ensure documentation, timelines, and workflows remain accurate and up to date
• Partner with center leadership and shared service teams to resolve operational issues, improve processes, and support quality across the market
• Support operational reporting, tracking systems, and process improvement initiatives
• Care for coordination of family and staff communications including newsletters, reminders, center updates, and family engagement initiatives
• Support maintenance of family resources, contact information, and operational communication systems across centers
• Create a positive and supportive experience for families, staff, and visitors
• Aid in scheduling coordination, PTO tracking, leadership coverage planning, and operational calendar management across the market
• Support recognition initiatives, operational follow-up tasks, and additional projects tied to market growth and operational success

Qualifications

• 2+ years of professional experience preferred
• Associate’s or bachelor’s degree preferred but not required
• Experience in healthcare operations, center operations, administrative support, or client coordination preferred
• Strong organizational, communication, and documentation skills
• Passion for supporting children, families, and interdisciplinary teams
• Ability to travel between CHOP-Soar Autism Center locations within Pennsylvania as needed
• Ability to work EST hours to support the Pennsylvania market team

Benefits

• Full-time benefits package including PTO, medical, dental, and 401(k) match