Market Director of Operations

About the role

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. This position is for a Market Director of Operations based in the Houston, TX area.

Responsibilities

• Provide services and support for the following areas
• Effectively handles patient complaints and escalates as appropriate, as evidenced by patient survey scores
• Develops and/or manages procedures and systems to respond to issues, brings them to successful resolution; follows up to ensure efficacy of the problem management process
• Ensures MQSA compliance as it relates to tracking, QA/QC and credentials by reviewing required record keeping at each region's center
• Ensures compliance with all policies and procedures
• Facility management
• Resource for escalation of all lease and vendor issues
• Identifies opportunities for consolidation and/or cost savings within region
• Liaison between Solis and property management companies
• Absorbs Center duties for centers in the region that do not have an assigned
• Organizes electronic communications and maintains documents for easy and efficient retrieval
• Ensures execution of repeatable model playbook across lines, including quality measures
• Participates and monitors continuous improvement efforts with region
• Ensures that centers are utilizing all available resources from the home office and the contact center
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