Market Director of Operations

Annual Salary Range: $110,000 - $150,000 plus bonus depending on experience

About the role

BHG, a leading provider of opioid addiction treatment, offers OTP (Opioid Treatment Programs), OBOT (Office-Based Opioid Treatment), and IOP (Intensive Outpatient Programs). We seek a Market Director to oversee operations across North and South Carolina, focusing on staff mentoring, compliance, and growth. The role involves travel and standard office work.

The Market Director oversees operations of a network of opiate treatment centers, supervising Program Directors. Responsibilities include professional development, training, operational efficiency, regulatory compliance, and growth initiatives.

Responsibilities

• Mentor Program Directors, establish goals, and monitor progress.
• Develop training programs and ensure compliance with regulations.
• Manage treatment center operations, staffing, and financials.
• Drive growth efforts, patient care quality, and customer satisfaction.
• Monitor treatment center performance and address issues promptly.
• Ensure team members meet qualifications and maintain licensure.
• Oversee hiring, termination, and payroll activities.
• Maintain regulatory compliance and positive relationships with authorities.
• Coordinate marketing and outreach efforts as requested.

Requirements

• At least 3 years of multi-location operations leadership experience within addiction treatment or behavioral health industry.
• Bachelor's degree or higher.
• Strategic and tactical mindset with strong P&L acumen.
• Proficient in operations, compliance, safety, accreditation, and care quality.
• Valid driver’s license and ability to travel as needed.
• High integrity, effective communication, and problem-solving skills.
• Experience in upfront admissions/revenue cycle preferred.
• Knowledgeable about drug abuse trends and Opioid Maintenance Treatment.
• Advanced computer skills and ability to establish positive relationships.

Physical Demands and Working Conditions

• Adequate speaking, hearing, and vision abilities.
• Travel by car and airplane to treatment centers and meetings.
• Prolonged sitting with occasional bending, stooping, and stretching.
• Variable workload with periodic high stress.
• Standard medical office conditions, patient interactions, and keyboarding.

Benefits

• Generous paid time off for vacation, holidays, and personal needs.
• Flexible schedules with early in/early out hours, no nights, and no Sundays.
• Role-based training and advancement opportunities.
• Three robust benefits programs, including health, life, vision, and dental insurance.
• Tuition reimbursement program and competitive 401K match.
• Medical, dental, vision care, life insurance, disability coverage, and vacation time.
• Competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
• Exclusive discounts on various services and entertainment options.
• Employee Assistance Program and self-care series.