Market Director of Landscape Operations

Duties and Responsibilities

• Provides overall leadership to all branches within the assigned regional portfolio in support of company goals.
• Owns annual budgeting and planning for the assigned operations.
• Captures annual CapEx planning and asset disposal plans to maximize investments within the region.
• Identifies and implements value creation initiatives and assists with evaluation and integration of M&A and greenfield growth opportunities.
• Serves as a senior safety leader and champion for the assigned portfolio.
• Coordinates the development and adoption of operational best practices.
• Participates with senior management on enterprise initiatives and overall growth strategy.

Supervisory Responsibilities

• Directly leads and manages a team of Regional Operations Managers through ongoing feedback, coaching, and mentoring.
• PARTNERS WITH HR TO DRIVE ADOPTION OF A COMPREHENSIVE SAFETY PROGRAM AND TRAINING BEST PRACTICES.
• LEADS THE IDENTIFICATION AND DEVELOPMENT OF A LEADERSHIP PIPELINE, SUPPORTING THE RECRUITING, HIRING, AND TRAINING OF BRANCH MANAGERS AS NEEDED.
• CONDUCTS TIMELY AND CONSTRUCTIVE PERFORMANCE EVALUATIONS FOR ALL DIRECT REPORTS.
• HANDLES DISCIPLINE AND TERMINATION OF EMPLOYEES IN ACCORDANCE WITH COMPANY POLICY.

KPI Accountability

• The Director of Operations is directly accountable for the performance of key operational and financial metrics across the assigned regional portfolio.
• This includes revenue attainment against budget, gross margin and EBITDA performance, branch profitability, labor utilization, safety incident rates, customer retention and growth in wallet share.
• This also includes employee retention, development and engagement.
• The Director is expected to monitor KPIs on a regular cadence, identify variances, and drive corrective action in partnership with Regional Operations Directors and branch leadership.
• Reporting on KPI performance to the executive leadership team is a core ongoing responsibility.

Required Skills and Abilities

• Demonstrated operational expertise in landscape maintenance, landscaping, snow removal, and related services.
• Proven success building processes and systems to drive predictable and repeatable outcomes.
• Ability to manage change, coach through restructuring, and deliver financial results in line with budget and investor expectations.
• Strong analytical, problem-solving, and communication skills, both written and verbal.
• Ability and desire to coach and mentor individuals at all levels of the organization.
• Excellent time management and organizational skills to manage competing priorities.
• Understanding of the drivers of success within a high-growth enterprise leveraging acquisition and integration.
• Proficiency with Aspire, Microsoft Office products, CRM systems, and other related software.
• Ability to travel regularly.

Education and Experience

• Bachelor's degree in business administration or 10 or more years of relevant industry experience.
• Strong leadership background with verifiable experience in coaching and mentoring.
• Demonstrated achievement of branch or regional success metrics in prior roles.
• At least five years of experience in landscape and snow branch management or regional management within the industry.