Manager, Transformation Analysis

Duties and Responsibilities

• Facilitate cross-functional discovery workshops to surface transformation opportunities across AI, automation, and tooling, and score them using the value-vs.-feasibility framework.
• Build the ROI model and business case for each prioritized initiative, defining baseline KPIs, target outcomes, and the measurement window with the relevant business owner.
• Manage the initiative intake and scoring queue in partnership with the Program Manager, ensuring all submissions are evaluated before reaching the Transformation Lead for prioritization.
• Gate initiative activation by confirming technical readiness sign-off from the relevant team (Data & Analytics for AI, IT for automation or tooling) before any initiative moves to build.
• Map current-state workflows and define the future state for each initiative before IT scopes the build, ensuring process documentation is complete prior to activation.
• Partner with business owners to define initiative scope, validate assumptions, and confirm adoption accountability before activation.
• Track post-deployment results against baseline, reporting regularly on progress to the Transformation Lead and Executive Leadership Team.
• Partner with People Operations on change enablement for transformation initiatives, including stakeholder analysis, communication planning, and adoption measurement.

Qualifications

• 5+ years of experience in business analysis, process improvement, or a transformation or strategy function.
• Demonstrated ability to build ROI models and measure outcomes across AI, automation, and tooling initiatives. Lean Six Sigma certification a plus.
• Familiarity with transformation solution types including AI/ML applications, RPA, workflow automation, and enterprise tooling. Must be able to evaluate feasibility and engage productively with technical teams without being a practitioner.
• Strong facilitation skills with the credibility to surface opportunities, challenge assumptions, and drive decisions at the executive level.
• Experience in telecom, broadband, utilities, or a similarly operationally complex industry preferred.
• Proficiency with LLMs (e.g., Claude, ChatGPT), process mapping tools (e.g., Lucidchart), Microsoft Office Suite, and project management platforms (e.g., Smartsheet). Comfort interpreting BI tool output (e.g., Power BI).
• Strong analytical and communication skills; able to build business cases and present findings clearly to executive audiences.
• Bachelor’s degree required; MBA or advanced degree preferred.

Physical Demands/Working Conditions

• Regularly required to talk, hear, listen, and communicate effectively.
• Frequently required to sit, stand, bend at the knees and waist, and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to use close vision and be able to focus.
• Up to 25% travel may be required.

Benefits

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*