Manager, Training & Quality

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

The Training Manager position reports to the General Manager on site. He/she is responsible for the coordination and delivery of training courses that are required by DSV and the client. The programs include quality control, work measurement, manufacturing methods, safety, and work instructions. The role involves developing and conducting competency training that is role-specific in the areas of systems, P&L management, and leadership development, as well as providing ongoing support to employees in these areas.

Responsibilities

• Orientation of new team members and refresher training on site and corporate policies.
• Stay abreast of industry and corporate best practices.
• Monitor, measure, and report KPIs for staff training and development plans.
• Facilitate shift training on safety, operations, quality, standard and procedural updates.
• Facilitate safety training and team member awareness of regulatory requirements, including general awareness and function-specific hazardous material handling.
• Implement OJT (On-the-Job Training) programs to improve site or corporate performance and compliance.
• Conduct and supervise training and development programs for employees.
• Plan and deliver OJT training courses and programs necessary to meet training needs in consultation with department heads.
• Establish and maintain training metrics and database.
• Design training courses and programs necessary to meet training needs.
• Perform Hazmat training for all required team members in coordination with site management.
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
• Plan, develop, and implement strategy for staff training and development.
• Train, certify, and recertify team members on material handling equipment (MHE).
• Maintain and issue all certification cards, ID badges, and Safety cards to team members.
• Work closely with the management team and the operations department to ensure business/operational needs are met.
• Evaluate all team members’ skill levels to identify gaps and retrain team members on any updates.
• Ensure all staffing changes are accurately reflected in the database and training files.
• Create and maintain documents for orientation and safety.
• Ensure all information is communicated to the site manager.
• Cross-train in other leadership functions to support the site and contribute to team member development.
• Work overtime as dictated by business needs, whether mandatory or voluntary.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• 2 years’ experience working in warehousing and/or logistics.
• 6 months of training experience.
• 1 year of experience working with MHE (Material Handling Equipment).
• Willing to work evenings and weekends as needed.
• Must be able to work in unregulated temperatures within the warehouse (ranging from mild to moderate during warmer and colder months).
• Must be able to become MHE certified within 30 days of hire.

Skills

• Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint).
• Fluent in English (reading, writing, verbal).
• Intermediate mathematical skills.
• Effective communication skills (all modes), with the ability to communicate to various levels of management and entry-level team members.
• Excellent organizational skills.
• Experience in developing and implementing training programs.
• Knowledge of inventory management procedures and warehousing terminology and best practices.
• Positive and professional attitude.
• Ability to complete work with a limited degree of supervision.

Preferred Qualifications

• College degree in business or related field.
• Bilingual in English and Spanish (reading, writing, verbal).

Physical Demands

• Occasionally: Handling/Fingering, Sitting.
• Frequently: Bending.
• Constantly: Walking and Standing.
• Ability to lift/carry and push/pull 21-50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

For this position, the expected base pay range is $88,280 – $108,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.