Manager Training & Quality Improvement

What You’ll Do

• Build and manage systems that translate clinical and program data into actionable insights, dashboards, and key performance indicators
• Lead quality assurance, audits, and compliance monitoring across child welfare, behavioral health, and regulatory standards
• Identify trends in safety, permanency, well-being, and service delivery—and turn findings into improvement plans
• Design and deliver high-impact staff trainings, coaching, and tools to strengthen documentation, fidelity, and evidence-based practice
• Partner with clinical and program leadership to drive continuous quality improvement and performance outcomes
• Supervise analytic/technical staff and support audit readiness, reporting, and stakeholder communication

What You Bring

• Strong analytics + QA/CQI expertise with the ability to connect data, clinical practice, and operations
• Experience in child welfare/behavioral health and regulatory compliance (e.g., Medicaid, HIPAA)
• Advanced Excel/data visualization skills and sharp problem-solving ability
• Excellent communication, training, and cross-team collaboration skills

Qualifications

• Bachelor's Degree required. Master's preferred.
• 1-3 years experience
• Associates must have ability to develop detailed policies and procedures
• Previous supervisory experience is preferred
• Associate must have strong interpersonal skills and the ability to respond to requests from many people and departments
• The ability to focus and having strong attention to detail is mandatory
• Possess strong computer skills with knowledge of Microsoft Office applications
• Knowledge of child welfare software systems including CNNX
• Must demonstrate ability to communicate orally and in writing
• Knowledge of the principles and procedures of MMC
• Flexibility and ability to find creative solutions to challenges
• Strong interpersonal skill in working with clients, colleagues, and when interfacing with other agencies

Starting Salary

$90,000

Location

55 E. 208th Street, Bronx NY 10467 (some travel required)

Schedule

Monday–Friday, 8:30am–5:00pm