Manager, Quality & Training

Responsibilities

• Develop and implement training programs for the Patient Service Center
• Oversee quality initiatives to enhance service delivery
• Ensure training aligns with organizational standards and compliance
• Monitor employee performance and provide feedback
• Collaborate with leadership to identify training needs
• Engage staff in training activities to boost engagement and effectiveness

Qualifications

• Bachelor's degree in relevant fields or 4 years of experience in training programs, ideally in healthcare
• 4 years of in-service training experience in healthcare policies and procedures
• 4 years of training and development experience, preferably in management
• Bilingual in Spanish and English is advantageous